Superior Patient Experience
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Unquestionably, a superior Patient Experience is grounded in high quality clinical programs such as cancer, heart care, and pediatrics. It also takes innovations in technology and ways of thinking. It takes partnerships with skilled physicians. Yet, Banner Health understands that providing a superior patient experience means we offer the small touches to make patients and their loved ones feel cared for:
Most importantly, it takes a culture of utmost respect for the caregiver. Banner Health recognizes and celebrates the importance of our employees, from the bedside nurse to the supply clerk, in providing excellent patient care. Our single-sentence mission statement says it all: We exist to make a difference in peoples’ lives through excellent patient care. We back up the mission statement by providing training to make even the newest nurse more comfortable at the bedside and more comforting to the patient. We also support our employees by communicating the critical data they need to do their jobs. Banner Health systematically reviews how we provide care in areas such as pneumonia, heart conditions, pediatric asthma and prevention of surgical infections. At our facilities, clinicians meet to discuss what works best for patients and then they collaborate with large systemwide teams to use these practices throughout Banner. We recognize excellence is not a singular place; it is series of consistent actions. And we know that providing a superior patient experience is not just one task to be completed; it is an ongoing commitment by us to you.
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