Simulation Education at Banner Health  

How Simulation Education is used in training health care providers

 
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Simulating the Patient Experience Banner Simulation Medical Center --Full Transcription

Audio: Opening music gradually fades out.

Title:   Simulating the Patient Experience

Image:  Exterior of Banner Simulation Center

Text:  Carol Cheney - Director-Simulation & Innovation

Image:  Carol Cheney speaks on-camera

Audio:  “We’re here at the Simulation Medical Center. What we do is provide a unique learning experience for our employees and people outside of the system to come in and experience either a full patient load or unique events that maybe they don’t get to see on a day-to-day basis. And what makes it really unique is that they have to think through all of those procedural things that a part of their daily routine and their job functions. But they also have to become aware of how they’re communicating with patients, what they’re saying and what they’re doing to the patients, what the patient perception is of what’s going on.”
Image:   Nurses tending to mannequin patients

Text:  Mary Larson - Clinical Educator

Image:  Mary Larson speaks on- and off-camera

Audio: “We simulate the communication by talking through microphones so that, when they’re in the room, they are hearing the mannequin speak—or the patient speak. We simulate it to very real experiences.”

Image:   Nurses checking mannequin patient’s vitals

Text:  Carol Cheney
Director-Simulation & Innovation

Image:  Carol Cheney speaks on- and off-camera

Audio: “The majority of the learners who come to the Banner Simulation Medical Center are nurses who are new to Banner Health. They might be experienced nurses, they might be new graduate nurses, and they’re coming to learn the skills and the techniques that we utilize at Banner as well as getting a unique opportunity to run scenarios where they can practice the entire patient experience.”

Images: Nurses tending to a mannequin patient and discuss ways to make their “patient” more comfortable.

Samantha Hasso speaks on- and off-camera

Text:  Samantha Hasso, RN - PICU

Audio: “I’ve been with Banner for five months. When I walked into the Banner Simulation Center I was amazed. I thought, ‘Wow, this is going to give me a lot of experience.” There’s actually mannequins there—they interact. They’re not just dummies lying in the bed and you have to take care of them. They’re talking, they have blood pressures, they have pulses, they’re almost like a human being. And behind it, there’s actually videos in each room and there’s microphones and there is another staff member and they can hear everything we’re saying. They can see what we’re doing, they can see our body language. They see us –how we’re interacting with this patient. So it’s not just the skills that we’re working on there, it’s also the patient interaction—how we’re talking to them, the way we’re talking to them, the tone that we’re using, the body language that we’re using. I thought it was a great experience at the Simulation Center.”

Images: Nurses adjusts mannequin patient’s bed
Carol Cheney speaks on- and off-camera

Audio: “Many of them have never been on the other side the bed and, because we have the ability for them to watch what they’re doing and debrief about it, it gives them a really unique perspective of what the patient feels.”

Image:  Mary Larson speaks on-camera

Audio: “I like to refer to it as the ‘Art of Nursing’ because, really, the technical skills can be taught, really, to anybody that goes to nursing school but really that empathy and that genuine concern for the patient is what we’re looking for.”
Image:  Nurse talks to mannequin patient as she and another aid tend to “patient.”

Audio: “My name is Debby and I’m here to help. We’re just going to try to get you repositioned a little bit, okay, make you a little more comfortable?

Images: Debby and another nurse continue tending to same mannequin patient. Carol Cheney speaks off-camera over footage

Audio: “Coming through this type of simulation program is an advantage to our nurses over other individuals that don’t have that opportunity because a) they get to encounter some of the emotions or feelings or questionable experiences in this environment where it’s safe, it’s non-punitive, they have an entire support structure within our staff.

Image:  Samantha Hasso speaks off-camera over footage of nurses caring for mannequin patients.

Audio:  “The simulation tender was a great bridge from being told, ‘you need to do this,’ to actually doing it and not being absolutely critical because the patient’s not going to die—it’s the mannequin—and then actually being in a real-life situation. Some of the colleagues that I have graduated school with, they were just thrown into their job. They did not have any kind of simulation orientation at all and they’re having a very difficult time to actually transition from being in school to being on the floor, and they’re just very frustrated. And that does not translate well to the patients or for the nurses themselves.

Images:  Nurses practicing on mannequin patient
Carol Cheney speaks off-camera over footage

“Audio:  This is the kind of facility and technology to leverage. It‘s opened my eyes incredibly as to what this kind of innovation could teach us, could help us with. I personally believe that we’ve only scratched the surface of what we’re about to embark on with Simulation.

Image: Screen fades to black.

Simulation Education at Banner Health
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