Banner Health News Center  

McKee recognized for patient experience


Hospital receives Healthgrades 2014 Outstanding Patient Experience Award™
LOVELAND, CO (April 11, 2014) – McKee Medical Center today announced that it has achieved the Healthgrades 2014 Outstanding Patient Experience Award™. McKee was identified as providing outstanding performance in the delivery of positive experiences for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. 

To be eligible for the Healthgrades 2014 Outstanding Patient Experience Award, Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from March 2012 – April 2013.  Of these hospitals, 3,000 hospitals met additional clinical quality requirements to be considered for this Healthgrades distinction. The top 15 percent of this group or 447 hospitals achieved the award.   McKee is in the top 5 percent in the nation.

“This award is a testament to our staff, providers, and volunteers for the tremendous care they provide to our community every day,” said Rick Sutton, CEO of Banner Health in Northern Colorado. “Our caregivers chose their profession because they want to help patients. To receive this award just two months after being named among America’s 100 Best Hospitals by Healthgrades is an amazing accomplishment. I am so proud of our entire team.” 

Healthgrades evaluated McKee’s performance as assessed by the hospital’s patients across 27 different questions that roll up to ten distinct measures.  Ranging from cleanliness and noise levels in a patient room to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend this hospital to friends or family. 

“As consumers are becoming more active participants in their healthcare, measured performance surrounding  the patient experience at a hospital is an increasingly important consideration for patients in choosing where to receive their care,” said Evan Marks, EVP Informatics and Strategy.

“Consumers can rest assured that those hospitals that have achieved the Healthgrades 2014 Patient Experience Award demonstrate a commitment to exceptional focus on the needs of the patient during their stay at the hospital.” 

To download a full copy of the report or to get information about hospital and physician quality, visit the Healthgrades website.

McKee Medical Center, opened in 1976, is a fully accredited, private nonprofit facility in Loveland, Colo. McKee is owned by Banner Health, a nonprofit healthcare system with 24 hospitals in seven states. It offers Emergency care, cancer care, heart care, orthopedics, inpatient and outpatient surgery, obstetrics, pediatrics, rehabilitation, intensive care, lab and medical imaging. For more information, please visit

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