Banner Health Garners Gallup Great Workplace Award
PHOENIX, (March 9, 2009) -- What does Banner Health have in common with outstanding consumer brand names like Qwest, Campbell Soup, Starbucks and Marriott? All of these names are among a select group of major organizations that are recognized with the prestigious Gallup Great Workplace Award.
Banner Health is a 2009 recipient of the Gallup Great Workplace Award, which was established in 2007 by Gallup Consulting, part of Gallup, Inc. Gallup has developed an international reputation for delivering relevant, timely and visionary research on what people around the world think and feel. Gallup Consulting specializes in delivering research that helps guide employee and customer management.
“Studying more than 10 million employees worldwide allowed us to set an extraordinarily high bar for this award,” said Tom Rath, who leads Gallup’s Workplace and Leadership Consulting practice. “The winners have gone far beyond just offering nice perks and benefits. They have created an environment that truly engages people every day, throughout the organization.”
“Every one of our 35,000-plus employees owns a part of this terrific award,” said Banner Health President and CEO Peter S. Fine. “I’m extremely proud of the quality workplace that Banner employees have worked so hard to create.”
Banner Health distinguished itself in four areas of award criteria:
- A census survey of at least 1,000 respondents
26,007 Banner Employees participated in the 2008 Q12 Employee Engagement Survey - A Q12 response rate of 80 percent or higher
Banner Health’s response rate was 84 percent - A Q12 Grand Mean score of 4.15 or higher in at least half of the organization’s workgroups
Banner Health scored a 4.15 or higher Grand Mean score in 58 percent of its workgroups (816 of 1,397 workgroups) - A best practices portfolio that includes:
- A one-page description that explains how the organization linked engagement to business outcomes
Banner Health survey data showed:- A direct relationship between highly engaged departments and likelihood to achieve budget targets
- A decrease in voluntary turnover in highly engaged departments
- A higher likelihood among engaged employees to refer friends and family to Banner Health.
- A strategic plan that highlights building engagement within the organization
- Banner Health has strategic initiatives that address and measure employee engagement.
- Operational infrastructure is in place to ensure employee engagement is an ongoing, high priority focus. This includes organizational leadership to guide employee engagement activities
- Strategy Summits that bring together Banner’s leaders around key strategies, including employee engagement;
- Rich communications focus throughout the year to provide Best Practices information from top managers in Banner.
- 20 workgroup-level best practice action plans, which is common in workgroups throughout Banner Health
- One example of a tool, program, or process that has been created or used to increase or promote employee engagement within the organization
- To improve actionable follow-up to information discovered through the Q12 Survey, Banner re-invigorated its efforts in the following areas: leader engagement plans, facility engagement plans, best practice sharing and increased accountability around engagement.
- A one-page description that explains how the organization linked engagement to business outcomes
“Clearly, we have a lot of great leaders throughout Banner Health who deserve a special and well-earned thank you for their impressive contributions to this award,” Fine noted. “One of our goals in 2009 is to continue building on the qualities that merited this award to create the kind of great workplace every employee should expect on their Journey with Banner.”
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country. The system owns or manages 22 acute-care hospitals, long-term care centers and an array of other services including family clinics, home care services, a nursing registry and home medical equipment services in seven states: Alaska, Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
