It is important to us that you are satisfied with the quality of care and services you receive while you are a patient at Fairbanks Memorial Hospital/Denali Center. Please allow us the opportunity to resolve any problem that may arise during your stay. If you have a complaint, concern or suggestion regarding any aspect of your experience, please ask to speak with the department director. If you have voiced your concern to the department director and feel it has not been resolved, or if you wish to make a formal complaint or grievance, please call Fairbanks Memorial Hospital Administration at (907) 458-5300.

If we, at the hospital level, have not been able to resolve your concern to your satisfaction, you are welcome to take the next step by filing your complaint in writing with:

Banner Health Board of Directors

1441 N. 12th Street
Phoenix, AZ 85006

And/or you may send you complaint to:
Alaska Health Facilities Licensing & Certification

619 Ship Creek, Suite 232
Anchorage, AK 99501
(907) 561-8081

And/or:
Office of Quality Monitoring, Joint Commission on

Accreditation of Healthcare Organizations

One Renaissance Boulevard
Oakbrook Terrace, IL 60181

And/or
For quality of care issues, coverage decisions or to appeal a premature denial, please contact
Qualis Health

P.O. Box 33400
Seattle, WA 98133
(800) 445-6941