Complaint Process

It is important to us that you are satisfied with the quality of care and services you receive while you are a patient at Fairbanks Memorial Hospital. Please give us the opportunity to resolve any problem that may arise during your stay.

If you have a complaint, concern or suggestion regarding any aspect of your stay, please ask to speak to your nurse or a member of our management team.

If you have voiced your concern and feel they have not been resolved, or if you wish to make a formal complaint or grievance, please call Patient Relations at (907) 458-5154.

If you have any concerns regarding your hospital care after you have been discharged, please contact Patient Relations at the number above, to provide a description of your concerns. If you are not satisfied with the results, you may communicate your grievance to Banner Health’s Board of Directors toll free at 866-239-1888, or you may send your written grievance to: System Vice President Business Health, Risk Management, 1441 N. 12th St., Phoenix, AZ 85006.

System Vice President Business Health/Risk Management
1441 N. 12th St
Phoenix, AZ 85006

You can also send grievance to:

• State of Alaska/Dept. of H&SS
  Division of Public Health
  Certification and Licensing
  4501 Business Park Blvd.
  Suite 24, Building L
  Anchorage, AK 99503
  1-888-387-9387

• Office of Quality Monitoring
  The Joint Commission
  One Renaissance Blvd.
  Oakbrook Terrace, IL 60181
  1-800-994-6610

For quality of care issues, coverage decisions or to appeal a premature denial for Medicaid patients:

Qualis Health Alaska
PO Box 243609
Anchorage, AK 99524
1-888-578-2547

For quality of care issues, coverage decisions or to appeal a premature denial for Medicare patients:

Mountain-Pacific Quality Health
4241 B Street, Suite 303
Anchorage, AK 99503
1-877-561-3202

It is the policy of Banner Health not to discriminate against any patient and/or visitor on the basis of disability, race, color, national origin, or age. We adhere to an equal opportunity policy for all persons seeking admission and treatment. It is our policy to promptly resolve any complaints regarding care, services or alleged actions prohibited by section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Age Discrimination Act, or Title VI of the Civil Rights Act. The use of this complaint policy does not preclude the filing of a complaint with the Department of Health & Human Services Office for Civil Rights, 50 United Nation Plaza, San Francisco, California (415) 556-8586 or with the State Attorney General.