Patients & Visitors at Banner Baywood Medical Center  

Visitor Information

 

Patient Satisfaction
Your care and satisfaction are of the highest importance to us. Please let your nurse know of any special needs you may have. Every unit of the hospital has an assigned charge nurse available 24-hours a day who will gladly assist you or your family with any issues. If you have concerns with your service, please let your nurse know by using your call light. After you are discharged, you will receive a patient survey to help us evaluate our efforts. We strive to provide "very good" care and exceed your expectations.

Family Waiting Areas
We strive to accommodate the needs of our visitors and ensure their comfort. There are specially designated lounge areas for visitors in between the units on every floor, as well as a Family Waiting Room on the second floor.

Visitor Parking
Visitor parking is available in front of Banner Baywood Medical Center and in the west parking garage. Please be sure to lock your car. Free shuttle service is also available through the Volunteer Service League.

Dining
Our Food Services department provides a selection of meals within the guidelines of the diet prescribed by your physician. If you have any special diet needs or requests, please ask to see the dietician.

Cafeteria
The cafeteria is located on the first floor of Banner Baywood Medical Center. Hours are:

  • Breakfast: 7 a.m. to 10 a.m.
  • Lunch: 11:15 a.m. to 3 p.m.
  • Dinner: 4:30 p.m. to 7 p.m. and
  • Late Night: 12 a.m. to 3 a.m.

Vending machines are available 24 hours a day for your convenience in the cafeteria.

Coffee
For hot or cold coffee, please visit Java Junction in the cafeteria.

Spiritual and Emotional Needs
Your spiritual and emotional needs are very important to us. The hospital chapel is on the second floor near the Family Waiting Room. If you would like to speak with a chaplain, ask your nurse or call (480) 321-4100 (1-4100 inside the hospital) during business hours. If you would like to page a chaplain after business hours, ask your nurse. You may also want to contact your own church to notify them of your hospitalization. Please notify your nurse of any other special spiritual needs related to your medical care.

Closed Circuit TV
Closed circuit TV provides informational programs specific to the needs of patients on each nursing unit. Ask your nurse about the programs on your unit and how you might access them. Please be considerate of other patients by playing the TV set softly and turning off your TV at bedtime.

Television Channels

  • 2   Channel Guide
  • 3   KTVK (Independent)
  • 4   Patient Education
  • 5   KPHO (CBS)
  • 6   KASW (CW)
  • 7   PBS World
  • 8   KAET (PBS)
  • 9   KUTP (MY)
  • 10  KSAZ (FOX)
  • 11  Retro Television Network
  • 12  KPNX (NBC)
  • 13  KAZT (Ind.)
  • 14  Serenity Channel
  • 15  KNXV (ABC)
  • 16  TBS
  • 17  KPPX (I)
  • 18  Patient Channel (G.E.)
  • 19  KTVW (Univision)
  • 20  KTAZ (Telemundo)
  • 21 KPAZ  (TBN)
  • 22  Discovery Health
  • 23  Discovery Channel
  • 24  Lifetime
  • 26  TNT
  • 34  Regional Sports Network
  • 36  CNN
  • 39  ABC Family
  • 40  A & E
  • 42  TLC
  • 43  American Movie Classics
  • 45  Game Show Network
  • 46  Food Network
  • 47  Fox News
  • 48  Travel Channel
  • 53  QUBO
  • 54  KFPH (Telefutura)
  • 55  Patient Education (Spanish)
  • 56  KPDF (Azteca America)
  • 57  Animal Planet
  • 58  TV Land
  • 61  History Channel
  • 62  NFL Network
  • 63  Medical Education
  • 64  Cardiac Education
  • 65  Create
  • 67  SoapNet
  • 68  We TV
  • 69  Versus
  • 70  The Weather Channel
  • 71  Music 1 (Tranquility)
  • 72  Music 2 (New Age)
  • 73  Music 3 (Golden Oldies)
  • 74  Music 4 (Soft Hits)
  • 98  Newborn Channel (English, Labor & Delivery Unit only)
  • 99  Newborn Channel (Spanish, Labor and Delivery Unit only)

Telephones
To place a call from your room, dial 9 then the number. To make a toll call or long distance call, dial 9-00 and wait for the operator. If you need assistance, dial 0 and the hospital operator will help you.

Mail
Letters and packages will be delivered to your room by a volunteer. Mail that arrives after you have been discharged will be forwarded to your home. To send mail, give stamped letters and postcards to your nurse.

Security
For your safety and security, a security escort is available at any time by calling (480) 321-4214 (1-4214 inside the hospital).

Lost and Found
We strongly suggest leaving all valuables and money at home. If you came through our emergency department, please have your belongings sent home with your family. The hospital cannot be responsible for lost or stolen items. A safe is available through Security for any valuables you are unable to send home. Please ask your nurse for assistance or call Security at (480) 321-4214 (1-4214 inside the hospital). To inquire about a lost or found item, call Security between 8 a.m. and 4:30 p.m. or dial 0 and the operator will assist you. The hospital is not responsible for loss or damage to items like glasses, dentures, hearing aids and contact lenses.

Room Temperature
We want your environment to be comfortable. All rooms in the hospital are centrally heated and air-conditioned, and each room has a fan adjustment. If your room temperature is uncomfortable, or if you would like a blanket, please notify your nurse.

Translation Services
Banner Baywood Medical Center provides translation for a variety of languages through the Language Line with certified interpreters. Ask your nurse for information.

Automated Teller Machines
An ATM machine is located in the main lobby of the hospital's main entrance.

Smoking
As nationally recognized providers of several health services, we strive to offer the best possible care and service. As part of this commitment, the Banner Baywood Campus is tobacco free. Smoking and the use of tobacco products is prohibited in all areas of the campus which includes all property and structures within the boundary of Power Road (East), Baywood Avenue (South), 63rd Street (West), and Property Line (North).

Hearing Impaired
Banner Baywood Medical Center has equipment and services for hearing-impaired patients. TDD is available through the hospital operator. Ask your nurse for assistance.

Advance Directives
No one expects to be in an accident or any other emergency situation. That is why it is important to have advance directives in place. This document allows an individual to make his or her own health decisions known in the event that he or she should ever become incapable of making or expressing informed decisions. If you have additional questions about advance directives, please ask your nurse. Learn more

Billing and Insurance
If you have questions about your insurance coverage, or if you need to make payment arrangements, call a Patient Services representative at (480) 461-2800 (1-2800 inside the hospital).

Medical Records
Banner Health Information Management Services (HIMS) department is responsible for keeping complete medical records for each patient.

Your original medical record is property of Banner, but the information in it belongs to you. To obtain copies of your medical record information, please contact the HIMS department at your hospital. Prior to receiving the copies, a standard "Release of Information Consent" form must be completed and proof of identification provided. There may be a fee for locating and copying your record. To reduce copy charges, you may request recent information or a specific document.
Learn more

Questions or Concerns
If you have any questions or concerns about your care, please contact Service Excellence at (480) 854-5158 (4-5158 inside the hospital).
Banner Baywood Medical Center
6644 E. Baywood Ave.
Mesa, AZ 85206
(480) 321-2000
 
 
 
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