Public Visitor Policy
Banner Behavioral Health Hospital serves a diverse patient population. To meet everyone's care needs, we have a different sets of visiting hours depending upon the patient's level of care. Specific rules for patient visitors were created to help maintain a safe environment, put visitors at ease, and keep patients on their path to recovery. The policies are strictly enforced and each visitor is required to comply with these rules:
What Visitors Should Know
- All visitors must be at least 18 years of age. To support former and current patient’s recovery, former patients during the six-month post-discharge period are not permitted to visit.
- To reduce the risk of food allergies for our patients, no food or drink may be brought in from outside the facility.
- To protect the confidentiality of our patients, no cameras, cell phones or recording devices are allowed.
- Any visitor who appears to be under the influence of drugs or alcohol will be asked to leave.
- For our patients' safety and security, visitors must enter the facility through the front lobby area and sign in. Once approved, visits will be conducted in the dayroom. There is no visitation in patient rooms.
- All personal belongings including purses and backpacks will be checked at the security station and/or required to remain in secure lockers.
- Personal belongings for patients must be inspected by unit staff prior to the patient receiving personal items.
Phone calls can be placed and received from 7 a.m. – 10 p.m. except during treatment. As these are shared patient phone lines, calls should be kept brief.
Banner Behavioral Health Hospital is a tobacco-free facility. No tobacco products or lighters are permitted on the hospital campus.
Banner Behavioral Health Hospital is committed to protecting the confidentiality of our patients. Regulations prohibit us from verifying whether a person is a patient in our facility without their written permission.