Patients and Visitors
Thank you for choosing Banner Behavioral Health Hospital for your health care needs. Here are some links that you may find useful:
- Patient Rights & Responsibilities
- Complaints & Grievances
- Advance Directives
- Billing & Insurance
- Customer Services
- Patient Food Service
- Patient Experience Survey
- Patient Valuables
- Room Temperature
- Translation Services
- Visitor Waiting Areas
Every patient has the right to receive considerate and respectful care in the hospital and to receive the information they require to make informed decisions about their health care. View a complete list of Patient Rights and Responsibilities.
Complaints and Grievances
Patients and families can express their concerns about any aspect of their hospitalization without fear of retaliation, and/or utilize the hospital's grievance process for unresolved concerns or issues. If you have a complaint, you can attempt to resolve the issue with your caregiver first or with Risk Management before filing a written complaint. All written complaints are acknowledged within seven working days and resolved in a timely fashion.
If we, at the hospital level, have not been able to resolve a complaint to satisfaction, patients are welcome to take the next step by filing a grievance in writing to:
Banner Health Board of Directors
System Vice President Business Health/Risk Management
1441 N. 12th St.
Phoenix, AZ 85006(866) 239-1888 (toll free)
As a patient, you have a right to know about your illness, possible treatments and likely results. You have a legal right to decide what kind of medical treatment you want, or don't want. You also have a right to choose a person to make health care decisions for you, if you are unable to do so. Advance directive documents such as the pre-hospital directive, living will, medical power of attorney and/or mental health care power of attorney helps you exercise these rights. Please provide a copy of your written advance directives to the hospital and your doctor. If you need more information, please ask your nurse.
Billing and Insurance
Patient Financial Services can help answer your insurance and billing questions. The office can be reached at (480) 448-7523.
Your care and satisfaction are of the highest importance to us. Please let your nurse know of any special needs you may have. An assigned charge nurse or administrator on call is available 24-hours a day who will gladly assist you or your family with any unresolved issues.
Letters and packages will be delivered to your room by hospital staff. Please address mail to Banner Behavioral Health Hospital, 7575 E. Earll Drive, Scottsdale, AZ 85251. Mail that arrives after you have been discharged will be forwarded to the return address you provided during admission. To send mail, give your stamped letters and postcards to your nurse.
Patient Food Service
Patient meals are prepared for you with consideration of your special dietary needs. Most patients will receive a daily menu to select appropriate foods. Tell your food service worker or nurse if you have a question about the meals you order, or if you receive food from outside sources. Foods other than your prescribed diet may conflict with your physician's orders, your diet or medications.
Patient Experience Survey
You may receive a patient survey with regard to your stay at Banner Behavioral Health Hospital. Please take the time to fill out this important improvement tool before you are discharged.
Your opinions are important to us and allow us to continuously improve the care and services we provide to our patients and their families. It is our goal to provide you with "excellent" service. We compare ourselves to hospitals across the country and rely on you to let us know how we are doing.
The hospital cannot be responsible for lost or stolen valuables. Please send all jewelry and valuables home with a family member. Ask your nurse to assist in labeling personal items that you bring to the hospital.
If your room temperature is uncomfortable, please notify our nursing or housekeeping staff.
Banner Behavioral Health Hospital is a tobacco-free health care campus. This means that all forms of tobacco use by employees, medical staff, patients and visitors are prohibited on hospital property.
We recognize this may be difficult for many individuals and we are committed to supporting visitors and patients coming to our hospital. Please ask a staff member for assistance.
If you are a smoker coming to the hospital for any reason:
- Please check with your health care provider about nicotine replacement options such as gum, patches and lozenges that can assist you.
If you are a smoker and are being admitted to the hospital:
Please notify your nurse or attending physician that you would like assistance through nicotine-replacement aids.
Please inform your visitors about our tobacco-free policy.
If you are hearing impaired or need an interpreter or translator, please ask your nurse. We offer video translation services in multiple languages including American Sign Language. In addition, we offer a phone translation service for patients in over 100+ languages.
Family and friends are invited to wait for patients in the waiting areas located in our main lobby. Please do not leave children unattended in these areas.