Today in America - Joint Club Video

Today in America: Featuring Joint Club Video - Full Transcription

Image: Terry Bradshaw speaks on-camera

Text:  Terry Bradshaw

Audio:
Innovation is the cornerstone of success in America. In order to compete in the global marketplace, businesses and individuals are continuously striving to stay ahead of the game. I’m Terry Bradshaw. You know, from emerging technologies and financial strategies to the latest health care developments, you would be surprised by the many factors coming into play. Welcome to Today in America.

Audio:  Opening Music

Text:  Today in America

Image: Terry Bradshaw speaks on-camera

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The medical industry is leading the way to a healthier future. Let’s learn what’s being done to ensure the health of a nation remains in good hands.

Image: Terry Bradshaw speaks off-camera

Image: Dr. Marshall Steele visiting with patient

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For more than 30 years Dr. Marshall Steele has been a practicing orthopedic surgeon. His story begins back in 1995 after a long time and loyal patient had such a poor experience at the hospital. She refused to return and complete her knee surgery.

Image: Dr. Marshall Steele speaks on- and off-camera

Text: Marshall Steele
          President  & CEO, Marshall Steele

Image: Footage of medical staff, patients

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I heard this complaint before but this one really struck me. My relationship with my patients was being impacted by their poor experience. We didn’t have a dedicated unit and staff, teamwork was lacking, we didn’t even ask the patients how to improve. It was then that I embarked on a crusade to improve the delivery system to one that patients would adore.

Image: Terry Bradshaw speaks off-camera

Image: Dr. Marshall Steele in meeting with health care professionals

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As a result of his experience, Dr. Steele launched a system of care where quality would be improved and costs could be lowered. He led a culture change that transformed a group of medical experts into a professional team with a mantra to think like a patient, reduce waste and measure results. Dr. Steele’s program became so successful that over 250 hospitals visited him to learn about a method of delivering health care that put the patient first.

Image: Dr. Marshall Steele speaks on- and off-camera

Image: Health care professionals performing jobs

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Quality is critical to our success, however, most hospitals and surgeons only measure quality by the lack of complications that occur in the hospital. In fact, less than two percent of orthopedic surgeons actually measure and aggregate the results of their procedures. We, as a health care system, must change the way we define and measure quality.

Image: Terry Bradshaw speaks off-camera

Image: Health care professionals and staff, airline counter, auto manufacturer

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Marshall Steele is a health care advisory firm focused on partnering with hospitals and surgeons to deliver patient centric care, reduce waste and inefficiencies and lower costs through what are known as destination centers of superior performance. At each destination center physicians collaborate with administration and staff to develop new and innovative systems of care: benchmarking, hospital reported data and patient feedback against other centers. The program strongly promotes culture change with technics borrowed from industries outside of health care that practice a lean enterprise approach.

Image: Lori Ramage speaks on- and off-camera

Text: Lori Ramage
          Joint Care Coordinator
          Banner Boswell Medical Center

Image: Footage of medical staff, patients

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Destination Centers ensure that patients and families have an extraordinary experience. In hospitals like ours that have these programs in place we have physicians who lead the professional team, much like a quarterback would do for a football team, instead of acting as individual practitioners interested in their own personal goals.

Image: Terry Bradshaw speaks off-camera

Image: Footage of patients working with family members

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One of the most critical components of the program is the involvement of family members in the care process.

Image:  Larry Halvorsen speaks on-camera

Text: Larry Halvorsen
          Volunteer & Past Patient

Image: Health care professionals performing jobs

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With the program, family members actually become coaches. In my case, when I had my knee replaced my wife became the coach. She helped me with the overall process of walking, exercising and total recovery.

Image: Terry Bradshaw speaks off-camera

Image: Footage of medical files and medical data

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What’s most essential to the program is the practice of sharing and collecting data on medical care outcomes.

Image: Dr. Marshall Steele speaks on- and off-camera

Image: Patient data being entered into iPad; Hospital data being entered in computer

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Marshall Steele provides the tools to collect, trend and benchmark both hospital and patient reported data. Patient data to evaluate the success of the operation is collected in the physician’s office on an iPad before and after surgery. Hospital data on the clinical operational financial performance is placed on a dashboard and benchmarked against best practice from our national registry.

Image: Terry Bradshaw speaks off-camera

Image: Physicians examining statistical data

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With hospital reported data physicians are able to measure statistics on complications, the length of patient stays, what the costs were and then compare it to the hospitals around the country.

Image: Dr. John Thompson, DO speaks on-camera

Text: Dr. John Thompson, DO
          Medical Director, Joint Care
          Banner Boswell Medical Center

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We collect our data, we evaluate it and the whole goal is to maximize the patient’s outcomes and to decrease potential complication rates.

Image: Terry Bradshaw speaks off-camera

Image: Medical staff working with patients

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Dr. Steele believes that in order to do so, hospitals must turn their attention to creating more efficiently run, high quality programs such as destination centers of superior performance.

Image: Dr. John Thompson, DO speaks off-camera

Image: Medical staff working with patients

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The concept of a destination center is to maximize the patient’s experience, to do it cost effectively and ultimately, most importantly, is to decrease complication rates. This can be extremely beneficial obviously to the patients and to the overall health care system.

Text:  Today in America