Community Health Needs Assessment
Quality is a critical component in healthcare, and Banner Casa Grande takes this very seriously. This year, we mounted an aggressive campaign to improve our HCAHPS (Hospital Consumer Assessment of Health Care Providers and Health Systems) scores, which are nationally recorded statistics. We made significant improvements, raising our scores in nine of the ten areas, with our overall score increasing 10.6 points or 20%.
Each month, we also report “Core Measures” to the Center for Medicare and Medicaid Services. These core measures track a variety of evidence based, scientifically researched standards of care which have been shown to result in improved clinical outcomes for patients. We are currently responsible for 73 reportable indicators. One measure that we focused attention on this year is “Catheter Related Infections.” Studies show that removing a catheter within 48 hours after surgery significantly decreases infection rates. By implementing a specific process to address this, we decreased our catheter related infection rate to 0.1%. We have also reduced our Post-Operative Pneumonia rate to 0.2% and catheter related blood stream infection rate to 0%.
Infection rates are directly related to hand washing. The national average for hand washing compliance in healthcare settings has been 40 to 50%, which activated a national campaign. Banner Casa Grande has an organizational wide hand washing program with 94.25% compliance. This helps us maintain a low infection rate at 0.5%, well below the national average of 2.5%.
We have also completed our Community Health Needs Assessment and thank all those who participated.