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Dear Banner Desert Patient:
Welcome to Banner Desert Medical Center, where we are committed to providing you and your family with excellent care and service. We strive to care for you with compassion, dignity and respect. All of us at Banner Desert are working hard to create an environment that offers comfort and healing to patients and visitors.
Our patient care delivery model is centered on holistic care. This means the care and service provided to each patient are not just based on physical or medical needs, but also take into account your spiritual and emotional well-being. We want to work with you to help set goals for your care and recovery. We encourage patients and their families to be involved in decisions about their own health care. Be sure to ask about Partners in Caring, a philosophy at Banner Desert that supports a family member or close friend's involvement in your care and comfort during your hospital stay.
This area of our Web site is designed to provide information that will help you and your family feel comfortable and be informed during your stay. If there is anything we can do to make your stay more comfortable, please be sure to let us know.
We would like to hear from you about your experiences at the hospital. To give any feedback, please talk with your caregivers or with the manager of the department where you are receiving care. You can also contact our Patient Advocate in the Patient Relations Office at (480) 512-3185 (dial 1-3185 from inside Banner Desert) weekdays between 8:00 a.m. and 4:30 p.m. If you have an urgent need after hours, please call the hospital operator by dialing "0" and then ask to speak with the "house supervisor" or with the "administrator on call."
When you return home, please take the time to complete and return a survey that will be mailed to you at that time. Your feedback is very important to us.
Again, thank you for giving us this opportunity to take care of you and your family.
Sincerely,
Todd Werner
Chief Executive Officer
Banner Desert Medical Center