Services at Banner Estrella Medical Center  

Emergency Care Services

child in emergency department  

The Emergency department at Banner Estrella Medical Center is proud to serve the emergency care needs of residents in the West Valley. The entrance to the Emergency Department is located on the northeast corner of the hospital.

Banner Estrella Medical Center is designated by the State of Arizona as a Level IV trauma center. A base station for several West Valley emergency medical service paramedic units, the Emergency Department also features a helipad for emergency air transport.

Emergency care

Featuring board-certified emergency physicians, specialty-trained nurses and support staff, the Emergency Department at Banner Estrella is well equipped to diagnose and treat a wide variety of medical emergencies.

  • All RNs at BEMC ED are certified in both Adult and Pediatric Advanced Life Support.
  • BEMC ED has achieved above national averages for specialty certifications such as the Trauma Critical Core Course (TNCC) and the Emergency Nurse Pediatric Course (ENPC) by our Registered Nurses.
  • Designated as a national stroke center by the Joint Commission.
  • Designated as Pediatric Prepared by the State of Arizona, which means we have demonstrated our ability to stabilize and/or manage pediatric medical emergencies.

The Arizona Chapter of the American Academy of Pediatrics (AzAAP) has certified Banner Estrella’s Emergency department through its Pediatric-Prepared Emergency Care, a voluntary program recognizing hospitals that have demonstrated their ability to stabilize and/or manage pediatric medical emergencies.

At Banner Estrella, we recognize that emergencies are not planned and are often stressful situations. That’s why we’re working hard to make sure any visit to our Emergency department goes as smoothly as possible—as quickly as possible.

The triage process helps determine the severity of the patient’s condition to assure that the most urgent patients are seen by a health care provider first. At Banner Estrella, as in most hospital emergency rooms across the country, patients receive treatment based on the severity of their emergency, not the order of arrival. Patients in the waiting room should notify the triage nurse immediately if they notice any change in their condition.

Good communication is key to good care. To help ensure quality communication with our patients, Banner Estrella offers certified Spanish language interpreters to assist staff and patients seven days a week. For patients who speak languages other than English and Spanish, we provide over-the-phone interpretation services in more than 150 languages. Please ask your nurse or Emergency Department receptionist about any of these services.

Banner Estrella Medical Center
9201 W. Thomas Road
Phoenix, AZ 85037
(623) 327-4000
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