Making a difference
by Dr. Chris Price, Chief of Staff
It is sometimes easy as caregivers to lose sight of the positive impact we have on our patient’s lives. The focus usually is on complaints or other actions that could have been done to improve the overall care. The truth is that we all are making a difference in the lives of the patients we treat as well as in the lives of their families and friends. People rely on us in their time of need and look to us for guidance and support.
I want to thank all of you for everything that you do here at Banner Gateway. Your hard work and dedication brings alive Banner’s mission of making a difference in people’s lives through excellent patient care. I want to share a letter with you to demonstrate the impact you make. This letter is from a patient who could not say enough positive things about her stay from beginning to end. I hope that this allows you to see the importance of excellent patient care as well as the lasting impression you have the ability to leave with someone.
“I was recently a patient at Banner Gateway Medical Center. Everyone that I encountered throughout my stay was exceptional. The words caring and professional apply to all. My nurse on the floor was very kind and took great care of me. The dayshift team was patient, helpful and supportive as I had a lot of questions and indecision. The physicians that were on the floor were incredible and really explained everything to me in a way that I could understand. They answered all of my questions as well as the questions that my family had.
My pre-op nurse and the OR nurses were terrific. Having worked in a PACU, I know that this area is often forgotten. I’ll admit, I don’t remember my nurse or my visit to the PACU. In my book, the less you remember of your time in the Recovery Room the better, so she did a great job! She kept me breathing and controlled my pain. While this sounds routine, it can be harder than people realize.
The night shift staff was great as well. They were frequently checking in on me, providing assistance, encouraging me to walk and controlling my pain and nausea.
I also feel compelled to mention the visit I received from Tiger and the other dog therapy volunteers. What a wonderful program. They brightened my day and put a much needed smile on my face.
I have been a nurse for many years and have worked in several hospitals in the Valley. Until now, I’ve only been a patient in hospitals where I worked at the time. For this stay that wasn’t possible as I live 2 and a half miles from Banner Gateway and my hospital is many more miles away.
The unit where I was a patient was clean and neat. My call light was always answered promptly and my pain control needs were addressed and met. The noise level on the unit was low to non-existent throughout my entire stay.
My stay at Banner Gateway was wonderful. Although no one wants to be hospitalized and have surgery, I couldn’t have asked for a better experience.
Thank you so much for having a fantastic group of people working at your facility. I will share this experience with my family, friends and fellow healthcare workers and will recommend this hospital to all. You made an unexpected and painful time bearable and even comfortable.
In healthcare, we often hear about the negative and rarely enough about the positive. It is important for you to know that your employees had a positive impact on my life and for that I am truly grateful.”