With everything else going on, it is very easy to forget the difference we make in people's lives every day. The people to whom we provide care and their loved ones really appreciate the work that we do!
Below is a letter we received from a patient that is a true testament to the difference each and every one of you make. Together we make Banner Gateway and now Banner MD Anderson Cancer Center the best place to receive the best care!
“I am writing to you to give a big thank you and say I am so thankful for your staff! My husband was to have a procedure at your hospital after being referred by another physician. Due to a miscommunication by that other physician, the procedure had to be delayed by a week.
When we showed up a week later for the procedure we were fortunate to get some of the most amazing staff we have ever met. The people that we came in contact with were wonderful people and excellent at their jobs. They made us feel comfortable and answered all of our questions. They took their time and did not make us feel like we were inconveniencing them when small problems came up. By the time the whole procedure was done we felt a lot more comfortable about everything.
Thinking back now, the delay was a blessing because we got the care that we did from the staff that we did. I just wanted you to know that even though my husband had to go through a bad procedure, your staff made it a lot more bearable and less stressful for both of us.
Everyone always lets doctors and nurses know what they did not do for them, so we wanted to let you know what you DID do. Thank you for being so kind and caring! Banner Gateway is somewhere I would definitely go back to!”