Dear Patients and Friends,

Thank you for considering Banner Good Samaritan Medical Center, one of Arizona’s leading hospitals, for your medical care, treatment and recovery. Your comfort and recovery are important to our entire staff, who is dedicated to creating a healing environment for you and your family. If there is something we can do to make your stay more pleasant, please let us know.

Our online Patient Information Center contains important information about the patient care experience at Banner Good Samaritan. I invite you to review this information, as it will be a helpful reference for your stay in the hospital.

Please note our visiting hours and our request for limiting patient visitors to two visitors per patient. Our visitor policy was created to ensure a safe and peaceful environment that is conducive to healing.

We would like to hear from you about your experiences at the hospital. To give any feedback, please talk with your caregivers or with the manager of the department where you are receiving care. You can also contact our Patient Relations Office at (602) 239-2236 (dial 1-2236 from inside Banner Good Samaritan) weekdays between 8:00 a.m. and 4:30 p.m. If you have an urgent need after hours, please call the hospital operator by dialing "0" and then ask to speak with the "house supervisor."

When you return home, please take the time to complete and return a survey that will be mailed to you at that time. Your thoughts are very important to us.

On behalf of our entire staff, thank you for choosing Banner Good Samaritan Medical Center for your care.

Sincerely,

Larry Volkmar
Chief Executive Officer
Banner Good Samaritan Medical Center