Oct. 8: Collaborative Care
Our journey in becoming an nationally recognized teaching hospital where we develop patient-centered care institutes at Banner Good Samaritan starts with our ability to deliver a highly reliable patient care experience. Banner Good Sam already performs very well in patient-satisfaction surveys, but clearly needs to continue its journey to be consistently in the top 10percent nationally in this area.
Laura Anning, our director for Service Excellence, recently shared an article from the Harvard Business Review highlighting the importance of Collaborative Care as a highly effective model to improve the patient experience. As you read below, ask yourself this simple question: How am I contributing to a Collaborative Based Model in delivering patient care at Banner Good Samaritan Medical Center? So many Possibilities …
Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.
Redefining the patient experience with Collaborative Care
By Leonard L. Berry and Jamie Dunham
It’s a common patient complaint about the people involved in their care: “Sometimes the left hand doesn’t seem to know what the right hand is doing. I don’t feel everyone is working together.” To address this issue, nurses at ThedaCare employed lean techniques to create a patient-centered, team-based model that’s producing solid results.