Health Professionals at Banner Good Samaritan Medical Ctr.  

Aug. 23: Enrolling others into the Place of Possibility

Steve Narang image  

"Enrolling is not about forcing, cajoling, tricking, bargaining, pressuring or guilt-tripping someone into doing something you way. Enrollment is the art and practice of generating a spark of possibility for others to share.

"In the Middle Ages, when lighting a fire from scratch was an arduous process, people often carried about a metal box containing a smoldering cinder, kept alright throughout the day with little bits of kindling. This meant that a man could light a fire with ease wherever he went, because he always carried the spark.

"But our universe is alive with sparks. We have at our fingertips an infinite capacity to light a spark of possibility. Passion, rather than fear, is the igniting force. Abundance, rather than scarcity, is the context. So the practice of enrollment is about giving yourself as a possibility to others and being ready, in turn, to catch their spark. It is about playing together as partners in a field of light.  And the steps to the practice are:

  • Imagine that people are an invitation for enrollment
  • Stand ready to participate, willing to be moved and inspired
  • Offer that which lights you up
  • Have no doubt that others are eager to catch the spark

A 'no' can so often dampen our fire in the world of the downward spiral. It can seem like a permanent, implacable barrier that presents us with limited choices: to attack, to manipulate our way around it, or to bow to it in defeat. In other words, a 'no' can seem like a door slamming instead of merely an instance of the way things are. Yet, were we to take a 'no' less personally and ourselves less seriously, we might hear something else. We might hear someone saying 'I don’t see any new possibility here, so I think I’ll stick with my usual way of doing things.'  We might hear within the word 'no' an invitation for enrollment."    

– The Art of Possibility, Rosamun Stone Zandeer, Benjamin Zander

As you read these words above, think about your contributions at Banner Good Samaritan. We have 4,000 employees and 1,800 medical staff. We have one TEAM, one VISION. We need to focus on improvement, reducing central line infections, medication errors, CAUTI’s, communication errors, LOS, and readmissions. We need to make our hospital safer and our processes more reliable. We need to focus on developing highly differentiated and coordinated programs.

To do all this, we need one simple thing: enrollment. Who can you enroll to Contribute to this Place of Possibilities called Banner Good Samaritan Medical Center …

Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.



Banner Good Samaritan Medical Center
1111 E. McDowell Road
Phoenix, AZ 85006
(602) 839-2000
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