Health Professionals at Banner Good Samaritan Medical Ctr.  

Feb. 2: What are your 2014 goals?

Steve Narang  

Have you met with your leader about your 2014 goals? Has your leader asked you for feedback on what you would like to contribute to Banner Good Samaritan?

We have decided that all our employees in 2014 will be involved in a Performance Improvement project. We have asked each departmental director to ENGAGE each one of you in identifying ONE area you want to focus on improving. We will then give every employee a chance to be trained on the “science of improvement,” so we can apply these tools to anything we want to improve.

Each PI project will also have  a “mentor” who will help that team organize their project and use these tools effectively.

So what project is your department focusing on and how will you be involved?

This past week in leadership, we heard from four outstanding leaders in the Neurosciences department as they shared their goals. What was critical is each one of them ASKED their teams to give them feedback -through a formal survey process - on what areas they felt were most important to focus on in terms of improvement.

Now, with these goals defined, each of these teams will follow the Define, Measure, Analyze, Improve and Control steps, to take a journey of improvement in 2014 and beyond.

Now just think about the Possibilities, all 5,000 of you (employees and medical staff), all focused on ONE Goal for your department, following the science of improvement and reliability to reduce variation and create better processes for you and your patients .  

It is this ability to demonstrate improvement together as ONE Team which will make Banner Good Sam unique amongst all the medical centers in the state and Southwest — drawing patients to experience your care.

Thank you and have fun -- join a team -- give your input on a Goal -- learn about Improvement…and make things possible.

Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.

Banner Good Samaritan Medical Center
1111 E. McDowell Road
Phoenix, AZ 85006
(602) 839-2000
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