Health Professionals at Banner Good Samaritan Medical Ctr.  

Feb. 21: The power of feedback

Steve Narang  

Flatter me, I may not believe you. Criticize me, and I may not like you. Ignore me, and I may not forgive you. Encourage me, and I will not forget you.
 - William A. Ward

Last week I had the gift of receiving feedback from 20 or so of my colleagues at Banner Good Sam. It’s the most valuable gift each of us receives — thoughtful and honest feedback about what and how we do our work. Most of us fall into two common traps:

  • Not spending the thoughtful time to give constructive feedback when asked and/or
  • Not “owning the feedback you receive 

Ten years ago when I started my leadership journey it was clear to me that the critical success factor in development is the courage to be self-aware. This takes a type of vulnerability that most of us are uncomfortable facing. If we are committed to continuing a journey where we have a robust culture defined by learning, scholarship and performance improvement, we must start by a commitment to give and be willing to own honest feedback.

Imagine a culture where each of us felt committed to doing that for each other. Perhaps you'd learn that you could improve your listening skills, your communication style, your organizational skills, your ability to focus, your interactions with colleagues. Feedback is a gift that is yours forever. As we enter another performance evaluation season at Banner, think about the opportunity you have to impact someone’s life by taking the time to truly connect and provide perspective they may not have. Take the time to open up, be vulnerable and listen to other perspectives on how you are perceived ... and then let the magic happen.

We are on a journey here at Good Sam toward a vision that can only be attained when all of us are truly committed to improvement. I look forward to sharing my feedback with my team and asking them to help me improve. I’m confident you will do the same. Imagine the possibilities if all of us commit to learning and improving based on thoughtful feedback. Watch the results change, watch our possibilities become realities

Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.

Banner Good Samaritan Medical Center
1111 E. McDowell Road
Phoenix, AZ 85006
(602) 839-2000
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