Nov. 22: What are you thankful for?
On this Thanksgiving Holiday, I just wanted to take a moment and thank each one of you as members of our special Banner Good Samaritan family.
As health care continues its transformation with multiple new realities looming, every hospital and health system must re-think its value proposition. At Banner Good Samaritan, we have challenged our teams to "Start with Why," and ask ourselves, "What do we believe in?"
Patients don’t travel to Banner Good Sam for what we deliver, but for “Why” we deliver it.
It’s clear to me that our “Why” starts with each one of you who believe in the uniqueness of Banner Good Samaritan Medical Center, and for that I am deeply thankful.
I am thankful for an amazing first six months in my journey as part of this special Place of Possibilities, Banner Good Samaritan.
I am thankful for each of your unique contributions that you make daily to this special medical center.
I am thankful to each of you who travel far and wide to 12th and McDowell because you believe in the “Why.”
I am thankful for each nurse in every department who tirelessly keeps giving his or her energy and spirit to work as part of a team to heal our patients.
I am thankful for the transporters, who connect silos all day long, and make sure our patients are getting the right care at the right time.
I am thankful for the respiratory therapists, who use their expertise to guide our teams to deliver effective and safe care to our patients.
I am thankful for our pharmacists, who are at the intersection of one of the most complex tasks we have — delivering the right medication at the right dose for the right reason to the right patient at the right time.
I am thankful for our Culinary team, who feed us and our patients every day — they nourish us every day with their warmth, smiles and teamwork.
I am thankful for all our techs in every department who epitomize the meaning of what teamwork is all about.
I am thankful for our HIMS team, responsible for the complex task of managing our medical information so critical to patient care.
I am thankful for EVS, humbly and often behind the scenes taking care of our home.
I am thankful for our PCAs who epitomize the word “caring” when connecting with patients.
I am thankful for our volunteers for they remind us about our duty to serve.
I am thankful for our Spiritual Care team for making sure we always connect to the soul of our patients, giving them hope.
I am thankful for our PR team, which helps tell our unique story of “WHY” every day at Good Sam.
I am thankful for our social workers, who understand that our patients have complex lives and remind us to treat the whole person.
I am thankful for our case managers. They are the glue who see the big picture and keep us working together.
I am thankful for our physicians, nurse practitioners and physician assistants, who after years of countless hours of training chose to make Banner Good Samaritan their home, offering their wisdom and expertise and bringing in patients from places far and wide.
I am thankful for the greeters from the front desk and throughout the hospital. You welcome us every day with a smile.
I want to thank our program coordinators, staff and leaders in Graduate Medical Education. You are the “Why” of Banner Good Samaritan Medical Center.
I want to thank our Medical Staff office, who help support our amazing physicians who join Good Sam.
I want to thank our Facilities team … what an amazing job they do to keep our old and proud building still standing.
I want to thank our Imaging team, who coordinate daily with so many departments to give patients and families the pictures they need.
I am thankful for PFS, Revenue Integrity and our Finance team, who translate all our focus on improvements to a margin that we can reinvest in our home and each other.
I am thankful for our Emergency Management team, who are always preparing for what we can’t even imagine.
I am thankful for our Laboratory team, always there for our doctors and patients with the answers they need.
I want to thank our IT team, always behind the scenes making our systems work — we take you for granted.
I want to thank our Supply team. By reducing variation, they have delivered more than $6 million in savings in 2013. Each dollar that we can reinvest in our future.
I am thankful for our BHTS and CCO teams, our air-traffic controllers, managing hundreds of landings and departures daily.
I am thankful for our Infection Control team whose tireless commitment to keep our patients safe cannot go unnoticed. (And thank you to all who wash your hands, receive your Flu Shot and wear gowns and gloves when appropriate).
I am thankful for our HR team, reminding us that it’s all about people.
I am thankful for the commitment to improve from our Perioperative department, with a focus on improving systems of care and taking of each other, attracting surgeons and their patients back to BGSMC.
I am thankful for performance improvement specialists in the QM department, who are coaching us to be experts in improvement so we can prevent the next fall, pressure ulcer, central line infection, delay in care, miscommunication and harmful event.
I am thankful for all our administrative assistants, who make our jobs seem so effortless.
I am thankful for all our therapists, who symbolize healing at every level.
I am thankful for our Health Unit coordinators, whose eyes and ears are everywhere, closing any gaps in our journey to deliver the right care to the right patient.
I am thankful for all our learners and teachers, who epitomize the “Why” of Banner Good Samaritan.
I am thankful for your commitment to improve our Patient Experience, where each one of you treat our patients and each other like they are your own family.
I am thankful for our Security team. We are a busy complex hospital in a large urban city — you make safety possible.
I am thankful for our staff in all our Banner Good Samaritan ambulatory clinics who support the more than 100,000 patients who visit your offices every day.
I am thankful for the commitment of our leaders to improve their own effectiveness and for each one of you for your commitment to be engaged.
There are obviously some members of our team that I may have missed.
I am thankful for everyone who goes the extra mile to make a difference in each other's and in our patients’ lives. You know you who are. Most of what you do goes unnoticed, it happens when no one’s looking and you don’t seek to be recognized. It happens when you take a few extra minutes to comfort a patient or a colleague, it happens when you pick up a piece of trash on the floor, it happens when you take a few minutes to coach and guide a young mind early in their journey.
You care for our patients and each other every minute, every hour, every day.
You are the "Why" of Banner Good Samaritan Medical Center.
And I am thankful for our patients who trust us implicitly with their lives and are willing to give us feedback so we can improve daily.
Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.