Nov. 5: Telling Our Story
It’s finally November and we remind ourselves why we choose to live in this Desert Paradise. Of course, that means our winter visitors are back, and we look forward to being the destination for the region’s most complex patients.
With that perspective and the anticipated increase in census, we need our systems to function at a highly reliable level to meet the unique needs of each patient. Look around you and ask yourself if everyone is working as ONE Team, taking no shortcuts and coordinating effortlessly to make sure all our processes are patient-centered.
These new winter visitors have many options if they need hospital care in our growing Phoenix market, so our focus needs to be that every encounter with every patient differentiates ourselves in a unique way so that they BELIEVE in what we BELIEVE — that Banner Good Samaritan is the region’s best hospital where patients can experience world-class, coordinated, patient-centered care.
These past few months, we've continued to implement our strategies that will make it clear to everyone WHY Banner Good Samaritan is so unique. Below is a list of all our operational/strategic work around developing patient-centered multidisciplinary institutes that will define Banner Good Samaritan for years to come: Institutes in Women’s Health, Neurosciences, Cardiovascular, Transplant, Rehabilitation-Wound Care, Digestive Disease, Musculoskeletal Care, Emergency and Critical Care, Urology and Kidney Disease, Endocrinology, and Head and Neck Disease. If you’d like to learn more about these, please contact our Senior Administrator and Executive Sponsor of our Institutes, Gayle Cassidy.
In our work in organizing our programs around an Institute model, we are reminded about the great assets we have already. In this picture, you can see the thoughtful minds collaborating around how to further elevate and improve operations that define our Transplant Program. Even though we already have a highly evolved coordinated model of care from Liver, Kidney and Pancreas transplants, we have significant opportunities to continue to improve our current operations and further expand our services throughout the region. We look forward to a robust, strategic business plan to help guide our work in this area.
As we also work to develop a world-class Neuroscience Institute, we had the pleasure of having validation of our already amazing stroke program. Last week the Joint Commission visited our program and left with ZERO citations — no easy feat, demonstrating that over the years this team has built a highly reliable, patient-centered system that has clearly differentiated itself by its outstanding outcomes for Stroke Care — a great foundation for a world class Neuroscience Institute to build upon.
Our Toxicology program is already nationally recognized for its innovative, expert contributions. This past week, Drs. Ruha and Curry were able to tell their stories about synthetic drugs and their dangers. As our institutes continue to produce scholarly activity that change how and what we deliver in the care of our patients. We wil be sharing our stories to our communities. This will add to the brand, the unique value proposition, and to the “Why” patients travel to 12th and Mcdowell ...
Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.