May 10: Transplant Center
I had the chance today to visit and tour a clear example of the uniqueness of Banner Good Sam: our multidisciplinary program in liver, kidney and pancreas transplants.
If we take this patient-centered, highly coordinated model of care and use it to help us guide our strategy in developing our other programs, we will clearly continue to ensure that Banner Good Sam remains a Place of Possibility.
We truly use a team concept to provide care for these complex patients – a team that includes outstanding transplant surgeons, hepatologists, gastroenterologists, nephrologists, hospitalists, radiologists, and primary care physicians.
I met some of our transplant coordinators who help our patients navigate this complex process, as well as our dedicated team of social workers, transplant nutritionists, nurse practioners, physician assistants, pharmacists and financial counselors. All of them are focused on a single goal: to ensure that each patient receives a unique and highly coordinated experience.
I was also very impressed by the focus on continual quality improvement. We must always be focused on the possibilities of improvement. Clearly, our transplant programs have a structure, strategy and system focused on improvement. It’s not about perfection; it’s about continual improvement.
There is no doubt in my mind that we have a lot to learn about how we made our transplant programs so successful. It starts with attracting the best physicians to Banner Good Sam, who then bring patients from all over the country. We are committed to taking our transplant programs to an even higher level and applying our lessons learned to other multidisciplinary programs here at Banner Good Sam. Oh, the possibilities.
One more thing….
As I was leaving work after another week of learning about the secrets that make Banner Good Sam such a special place to work, I was stopped by a young man who recognized my ID badge as the CEO and said, “Sir, I just wanted to tell you that your nurses here are amazing. I don’t know how you do it, but my entire family has been treated here for years, from my wife in Labor & Delivery to my daughter in your NICU to my mother at your Breast Center and my dad at Cavanaugh. Every place we go, your nurses treat us like family. They care and they work so well with your incredible physicians.”
I smiled and thanked him and then asked him to let us know how we can better. Possibilities, you see, start with acknowledging our strengths and then focusing on improvements.
Thank you Banner Good Sam for another great week. Can’t wait to come back and learn more about this place of possibilities.
Steve Narang, MD, is the chief executive officer at Banner Good Samaritan Medical Center.