Patient and Visitor Services
Learn more the following services at Banner Heart Hospital:
Hearing Impaired
Banner Heart Hospital has equipment and services for patients and visitors who are hearing impaired. TDD is available through the hospital operator. Ask your nurse for assistance.
Gift Shop
The gift shop, operated by the Banner Baywood Volunteer Service League, is located in the main lobby of the hospital. The boutique carries specialty items and gifts for patients and their families. All proceeds from the gift shop are routed back to support various services within the hospital. Visitors should check with the nurse before bringing any gifts, including food, drinks, plants and flowers.
The Deli
The Deli is located just off the main lobby and is open from 6:30 a.m. to 4:30 p.m. Our Food Services department provides you with a heart-healthy selection of meals within the guidelines of the diet prescribed by your physician. A meal discount is available to the patient's closest family member after the patient has been hospitalized for seven days. Contact your nurse for a coupon.
Lost and Found
We strongly suggest leaving all valuables and money at home. The hospital cannot be responsible for lost or stolen items. A safe is available through Security for any items you are unable to send home. Please ask your nurse for assistance or call Security at (480) 321-4214 (or call 1-4214 when inside the hospital). To inquire about a lost or found item, call Security between 8 a.m. and 4:30 p.m. or dial 0 and the operator will assist you. The hospital is not responsible for loss or damage to items such as glasses, dentures, hearing aids and contact lenses.
Mail
Letters and packages will be delivered to your room by a volunteer. Mail that arrives after you have been discharged will be forwarded to your home. To send mail, give your stamped letters and postcards to your nurse.
Security
For your safety and security, a security escort is available at any time by calling (480) 321-4214 (or call 1-4214 inside the hospital).
Smoking
Banner Health provides smoke-free health care facilities. Our smoke-free policy prohibits smoking anywhere on the Banner Heart Hospital and Banner Baywood Medical Center campus.
Spiritual and Emotional Needs
Your spiritual and emotional needs are very important to us. The hospital chapel is located off the main lobby of the third floor. If you would like to speak with a chaplain or page a chaplain after business hours, ask your nurse. You may also want to contact your own church to notify them of your hospitalization.
Translation Services
The hospital provides the AT&T Language Line for in-house translation. Ask your nurse for information.
Wireless Pagers in Waiting Rooms
Wireless pagers at Banner Heart Hospital now offer families in waiting rooms the chance to move more freely around the hospital while waiting for news about their loved ones. The pagers are similar to the kind used in restaurants to notify patrons that an open table is available. They’re especially helpful for visitors whose loved one is undergoing a lengthy surgery or medical procedure. Visitors can take the pager with them anywhere in the hospital or Banner Baywood Medical Center, to be paged when a physician needs to update them on the patient's progress.
