Banner Home Care and Hospice Video

Banner Health: Banner Home Care and Hospice - Full Transcription

Audio:    Opening music

Images: Opening Screen photo of a Banner health professional and patient. Photos of Banner team specialists, including specialty services

Text:  What is Banner Home Care?
Banner Home Care and Hospice

Image:  David Baker speaks on- and off-camera throughout video

Text:  Chief Executive Officer
Banner Home Care and Hospice

Audio:  “Well, Banner Home Care is a full service Medicare certified home health agency. And full service means that we have all the complements of nursing and therapy as well as PTO team speech, home health aids and social workers, which makes it full service. In addition to that, we have specialty services. We have a wound care specialist, WOCN trained and certified nurses. We also have Telehealth, which we have a nurse specialist who runs a command center where all of our Telehealth is operated out of, in patients’ homes where they call in once a day and we monitor them.”

Images: Transitional screen photo of health professional and patient
Photos of patients, families, and aerial shot of the East Valley

Text:   What is Banner Hospice?
Banner Home Care and Hospice

Audio:  “As a part of our continuum of services we also offer Hospice services, which is focused on patients who have six months or less to live. And we concentrate on providing a special experience for those patients and families. We have in-patient units in the East Valley and a number of locations in the West Valley for in-patient services as well.  One of the important components of our Hospice program is to have good communication, good coordination of services for patients and families during this time in their life. We have added liaisons or a coordinator staff in our hospitals to help with the transition of those patients.”

Images: Transitional screen photo of heath professional and patient
Photo of a variety of medications. Photos of patients recovering in hospital, in surgery, undergoing wound care, and in therapy and rehabilitation.

Text:  Which Patients Are Candidates for Home Care?
Banner Home Care and Hospice

Audio:  “Typically what we see with home care patients is patients who are on multiple medications, who have had changes in medications while they've been in the hospital, and are going to need to be monitored for compliance or understanding of those changes for signs and symptoms and those kinds of things. Patients who have had frequent re-hospitalizations many times need monitoring at home as well. And then we have surgery patients, patients who have had either joint replacements or major surgeries or some kind of who are going to need wound care, they’ll be in rehabilitation once they're discharged.”

Images: Transitional screen photo of heath professional and patient
Photos of patients and care givers within Banner facilities

Text:   Excellent Banner Care… At Home
Banner Home Care and Hospice

Audio:  “If it’s determined that a patient is going to need Home Care or Hospice Services after they’re discharged from the facility that they’re in, then their best option would be to stay with Banner and choose Banner Home Care or Banner Hospice. That way, they are going to be assured that they’re going to have continued care and services that they’ve gotten used to at Banner and will have the same level of service and experience that they’ve enjoyed.”

Images: Transitional screen photo of heath professional and patient
Banner staff consulting amongst each other, family members and patients.

Text:   Keeping Patients in the Banner Family
Banner Home Care and Hospice

Audio:  “From a care perspective, I think we do a better job of coordinating and integrating the patient care experience. The hand-off of patients with the care plans and the care delivery models that we have are integrated with our in-patient units to where the patients are truly going to get a seamless experience. From a business perspective, it’s very important that we keep patients within Banner because, if they leave the Banner network or the system, if you will, they go to a competitor, than statistics show there’s a higher likelihood that that patient may go to another facility once they leave Banner.”

Images: Transitional screen photo of a pre-adolescent female patient
Photos of Cardon Children’s Medical Center’s clinicians, parents and young patients.

Text:  Home Care for Pediatric Patients
Banner Home Care and Hospice

Audio:  “With the opening of Cardon Children’s Medical Center, we now have the opportunity to provide follow-up care and home care to pediatric patients discharged from that facility as well. We're putting a team together of clinicians that are specialized just in pediatrics to work with the unique needs of the children that are coming out of that facility.”

Images: Transitional screen photo of heath professional and patient
Photo of patient recovering at home

Text:   Faster Recovery… At Home
Banner Home Care and Hospice

Audio:  “The valuable part of Home Care, aside from the physical healing and recovery, is that it’s been determined through research time and again that patients just recover better at home. And we see that over and over again in the patients that we serve and, no matter what their condition might be, they’re highly motivated, they’re very focused, they want to recover and be independent and live at home.”

Images: Transitional screen photo of health professional on the telephone. Photos of home health care professionals calling and visiting patients, who are recovering from home.

Text:  Excellent Customer Service… At Home
Banner Home Care and Hospice

Audio:  “So it’s very, very important to us that we give our patients world-class patient experiences. To that extent, we have a number of things that we do on a routine basis, we’ve hard-wired, if you will. We call patients routinely within 24-hours when they’re admitted to our service to welcome them on board, to see if the information that we have is correct, to make sure that our expectations and their expectations are aligned, to make sure that they have what they need and they know what’s going to be happening next with them. It helps them kind of get started off on the best possible footing. We call them again in seven days to see how care is going. We want to make sure that we know that, if there is a glitch or if there’s something going on, that we’re on it early so that we can fix it.”

Image: Transitional screen’s photo is a close-up of “comforting” hands: patient’s hand is cradled in health professional’s hands

Text: Providing World Class Service
Banner Home Care and Hospice

Audio:  “On behalf of Banner Home Care and Banner Hospice, we feel very privileged to be a part of Banner and the Banner experience and to be a part of the continuum of care that Banner offers. And the goal of providing integrated, coordinated patient care and patient experience is something we take very serious. We feel that the care and services that we provide is world class, and we feel that we have the opportunity and the privilege of contributing to that experience that Banner has set as an expectation for our patients.” 

Text: Banner Home Care and Hospice
© Banner Health 2010