Banner Home Care  

Patient Relations

 

Patient Satisfaction
Banner Health’s mission is “to make a different in people’s lives through excellent patient care.” In addition to providing excellent care for you and your family, we strive to respect your personal dignity and rights as a patient. Please talk to your nurse or contact Administration if you have any questions about:

  • Your Rights as a Patient
  • Pastoral Care
  • Our Complaint Policy
  • Advanced Directives: Living Wills or Health Care Power of Attorney

Complaint Process
Please let your care provider know if you have any concerns, questions or complaints about your care and/or treatment. If you have a complaint, we want to resolve it as soon as possible. If you have voiced your concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please call Administration at the Banner Home Care facility listed below:

Banner Home Care-Main office
Banner Home Medical Equipment
Banner Home Infusion Pharmacy
(480) 657-1000

Banner Hospice- Main office
(480) 657-1000

Banner Gardens Hospice Inpatient House
(480) 654-6880

If we have not been able to resolve your complaint to your satisfaction, you are welcome to take the next step by filing your grievance in writing to:
 
Banner Health Board of Directors
Vice President of Risk Management
1441 N. 12th St.
Phoenix, AZ 85006

You may also contact:
Arizona Department of Health Services
150 N. 18th Ave.
Phoenix, AZ 85007

State Attorney General's Office
1275 W. Washington
Phoenix, AZ 85007

Office of Quality Monitoring
Joint Commission on Accreditation of
Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Health Services Advisory Group, Inc.
1600 E. Northern Avenue
Phoenix, AZ 85020

It is the policy of Banner Health not to discriminate against any patient and/or visitor on the basis of disability, race, color, national origin or age. We adhere to an equal opportunity policy for all persons seeking admission and treatment. It is our policy to promptly resolve any complaints regarding care, services or alleged actions prohibited by section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Age Discrimination Act, or Title VI of the Civil Rights Act. The use of this complaint policy does not preclude the filing of a complaint with the Department of Health and Human Services Office of Civil Rights, 50 United Nations Plaza, San Francisco, CA

Banner Home Care
East Valley
275 E. Germann Road, Suite 110
Gilbert, AZ 85297
(480) 657-1000
1-800-293-6989
 
West Valley
13950 W Meeker Blvd Suite 101
Sun City West AZ 85375
(480) 657-1400
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