Services at Banner Thunderbird Medical Center  

Frequently Asked Questions about the Emergency Department


Why can’t patients eat or drink while they are waiting?

Answer: Patients might be asked to refrain from eating or drinking because their physical condition may require testing or surgery. Please check with the physician or the nurse about eating or drinking.

How do I get copies of my medical records or X-rays after I’m discharged?

Patients can pick up copies of their medical records, as well as their cath lab and endoscopy medical images, from the Release of Information office, located next to Patient Registration inside the hospital’s east entrance. A release of information form will need to be signed before receiving the records. Depending on the size of the record, there may also be a small copying fee. For questions, please call 602-865-5795.

Copies of all other medical images can be picked up from the Medical Imaging department, which is located near the main entrance (west of the main information desk). They can be reached at 602-865-5524.

Who can help with concerns or comments about care in the Emergency department?

We welcome questions and concerns - they help us improve our care. If patients or visitors do not feel comfortable talking with the staff providing treatment, they can speak with a manager, the department director or Patient Relations. Each is available by dialing the hospital operator, or by asking the nurse.

Why can't you give any medical information over the phone?

To maintain the safety and confidentiality of our patients, we do not provide any information regarding the reason for the patient’s visit, specific treatment being provided, or discharge plans. Visitors may want to contact the patient, or a family member, directly to get more information.


Banner Thunderbird Medical Center
5555 W. Thunderbird Road
Glendale, AZ 85306
(602) 865-5555
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