Patient-centered Care Awareness Month: Transformation through patient & family engagement
PAGE, Ariz. (Sept 28, 2011) – Page Hospital is pleased to join other patient-centered organizations from around the world in commemorating the fifth annual Patient-Centered Care Awareness Month in October.
Page Hospital will engage in a variety of activities designed to empower patients, strengthen their patient-centered practices, publicly proclaim their commitment to patient-centered care, and reflect on their efforts to transform the healthcare experience.
The theme of Patient-Centered Care Awareness Month this year is “transformation through Patient and Family Engagement.” A butterfly logo reinforces that while the process of transformation is gradual and at times challenging, with patience, creativity and perseverance, the results can be beautiful, vibrant and uplifting.
“We certainly hope that when patients and their loved ones come to Page Hospital, they feel safe, secure and well cared for,” said CEO Sandy Haryasz. “But we consider these the minimum expectations for care. As a hospital committed to providing patient-centered care, we want patients who come to Page Hospital to expect more. We want them to expect to be treated as partners in their own care. We want them to expect ample information about their treatment in language they can understand. And we want them to expect that when they go home, they will feel prepared to confidently manage their healthcare needs. This Patient-Centered Care Awareness Month campaign is an opportunity for us to reinforce to our patients and their families what they can anticipate from us as a patient-centered hospital.”
Page Hospital embarked on its Planetree journey more than 15 years ago. In that time, a number of programs and services have been put into place to help create a more patient-centered, healing environment.
Highlights of Patient-Centered Care Awareness Month include a re-affirmation of staff as to the importance of the little acts of kindness we show to each other and our patients. Page Hospital will have “pay it forward” tokens to celebrate the power of individual acts, big and small, to make a difference in the lives of patients, families and staff, and how collectively these individual acts create a community that is transforming health care. Tokens are intended to be presented to an individual who has made a difference in the life of a patient, family member or colleague. That recipient can then “pay it forward” to someone they catch in a moment of kindness.
Additionally, Governor Brewer is expected to sign a proclamation to recognize Page Hospital’s efforts to provide health care that prioritizes patient comfort, dignity, empowerment and well-being.