Services at East Morgan County Hospital  

Banner iCare™ Patient Experience Video

 
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East Morgan County Hospital iCare Video - Full Transcription

Audio: Music continues throughout video.

Image: Photo of Tommi and Manuel Barrios

Text:   East Morgan County Hospital
EICU patient testimonial
Tommi & Manuel Barrios
Ft. Morgan, CO

Narration Audio:  “When Manuel Barrios came to East Morgan County Hospital in mid-December, 2011, with a huge, swollen right arm, it was quickly determined that he had sepsis. He was swiftly moved into the EICU, where the doctors and nurses went to work. Tests also revealed that Manuel was suffering from undiagnosed diabetes and high blood pressure.”

Image: Tommi and Manuel Barrios on-camera.

Audio:  “When he came in, it was from the ER straight over here, and I felt lost. I didn’t know exactly what was going on or why he was in the ICU but the nurses were there watching. Yvette was awesome. She explained everything that was going on, step-by-step, as to all the medications that were hanging on—I call it—the tree, to why things were moving so slow. It was just amazing. It was scary. I mean, the care from having just a hug and tell me it’s going to be okay.

Once, when they got a false flat line, I saw just how fast everybody does work because they were in here immediately. It was the first time I ever had an ICU experience at all. It was amazing because I would say, ‘Well, why isn’t there a doctor?’ And they’d say, ‘Well, the doctor is here.”

Image: Camera mounted on ceiling, pointed toward the bed.

Audio:  “Yvette explained everything to me as to why the camera…. At first, it was kind of funny because I wanted to turn on the TV and the TV wasn’t working—but it was the screen for the doctor [laughs]. She explained why it was here and, actually, it was utilized a lot because Yvette’s phone kept ringing and, after a couple of times, I knew why. She’d come in and she would try to explain what’s going on.

It was difficult for her, at the same time, because there was a time when the doctors here were saying one thing and the doctors there were saying another thing. I was very inquisitive, asking questions, and she was telling me what both doctors were saying. She said I would just have to wait a few minutes to tell me what I needed to know. It went back and forth for a couple of minutes and then the doctors on the other end won. So they were the specialists, I guess [laughs].

It was amazing to know that it was not just the doctors here. I wasn’t depending on just one person’s education, specialty, or anything. We had a world at our hands. I believe it was a specialist, that’s not from here, observing that was able to tell us that one of the first antibiotics he was using, it didn’t give him a rash or anything on his body but, because of that doctor, they were able to find out that antibiotic was increasing the, I don’t remember, red or white blood cells in his system and it wasn’t working. He was allergic to it so they were able to change that right away. But it’s not anything that we could have found here right away. It was a specialist that specialized in just that. Where can you go that you can have just everybody at your beck and call? We just had all kinds of care from the nurses, from the cafeteria people coming in, making sure even I, not even a patient, was easting well. And the diabetic lady, Sandra, she came in and she told us all about diabetes and how to check it and when to check it and gave me practice.

Outside of just the medical, the emotional care that we received here. He was our main source of income. I was doing my student teaching. There was no income coming from my end and it was scary. Even after we weren’t patients here, they helped us find other resources. We were given, like, a certificate so that we could pay some more bills and go grocery shopping. Even the lady that worked in the cafeteria knew the owner to the grocery store and she got us a gift certificate.

We were so happy we were able to go home for Christmas. My kids didn’t have any gift but Dad for Christmas and that was okay. But to know that so many people cared, that we had a Christmas dinner, and we had other things. It was scary being here but your staff made it so it wasn’t so scary. They made it friendly and they made us feel like, ‘We care.’ We weren’t just another number in the hospital. We weren’t just another bed.

You couldn’t ask for a better staff. Everywhere you go, there’s a friendly smile. You got know people; they already knew us. And even the people that didn’t know us, when we’d come in, there was always a smile, a ‘Good morning,’ a friendly, ‘Hello.’ We usually see your nurses out at the grocery store and they still say, ‘Hi.’”

Image: Exterior front of building, main entrance area.

Audio:  “You get the big city care with the small town heart. And that’s exactly what it was. We had everything that any big city could ask for but we had the people of the small town in that care.”

Narrator Audio:  “After his initial hospitalization in EICU, and multiple surgeries, Manuel returned to East Morgan County Hospital weekly for occupational therapy sessions to restore function to his damaged arm.”

Manuel Audio:  “When I first came over here, she said, ‘You can do these without any problem.’ I said, ‘No, I can’t.’ You know, and then I went to therapy and she was, ‘Come on. Do it. Do it. Do it. More. More. You got paralysis.’ ‘No, no.’ ‘Now you choose, “yes,” and just do it.’  She pushed me too much. Ask her.”

Image:  Close up of Manuel lifting his right arm.

Tommi Audio:  “And, because of Christie, he was able to work it. But after that, he was going to be at a 30, which is about right here. Because of Christie, he can do this. And Christie would say, ‘You can prove them wrong.’”

Manuel Audio:  “Thanks to everybody, from the kitchen, maintenance, to everybody—Coleen, Christie, Amanda—everybody. They’re very special people. I don’t know what to say, you know?  There’s too much.

Tommi Audio:  “It’s amazing what they did for my husband. I didn’t know how serious it was until, maybe, the third day in here. Dr. Keller said, ‘You are very lucky. He’s a very lucky man.’ He kept saying it didn’t hurt but he could have lost his arm. He could have lost his life. If it wasn’t for the doctors, both here and in Arizona, we might not be doing the interview.”

East Morgan County Hospital
2400 W. Edison
Brush, CO 80723
(970) 842-6200
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