Information about your stay at McKee Medical Center
Every patient has the right to receive considerate and respectful care in the hospital and to receive the information they require to make informed decisions about their health care. View a complete list of Patient Rights and Responsibilities.
Complaints and Grievances
Patients and families can express their concerns about any aspect of their hospitalization without fear of retaliation, and/or utilize the hospital's grievance process for unresolved concerns or issues. If you have a complaint, you can attempt to resolve the issue with your caregiver first or with Patient Relations before filing a written complaint. All written complaints are acknowledged within five working days and resolved in a timely fashion. You also have the right to file a grievance with Banner Health and/or the Colorado Department of Health if you are not satisfied with the resolution of the complaint.
Patients and families have the right to access the ethics committee. The ethics committee provides consultation advice, when indicated, to patients, family and staff of McKee Medical Center on ethical issues related to patient care. To access the ethics committee, please contact your caregiver, Patient Relations, or the Medical Staff office who will facilitate the consult.
As a patient, you have a right to know about your illness, possible treatments and likely results. You have a legal right to decide what kind of medical treatment you want, or don't want. You also have a right to choose a person to make health care decisions for you, if you are unable to do so. Advance directive documents such as the pre-hospital directive, living will, medical power of attorney and/or mental health care power of attorney helps you exercise these rights. Please provide a copy of your written advance directives to the hospital and your doctor. If you need more information, please ask your nurse.
Automatic Teller Machines
An ATM machine is located near the cafeteria just off the main front lobby.
Billing and Insurance
McKee patient financial services department can help answer your insurance and billing questions. The office can be reached at (970) 635-4186.
The use of cellular phones and other wireless electronic devices is permitted in most areas of our hospital. The areas where cell phones are prohibited include the Emergency Department treatment areas, pre-op or recovery rooms. Cell phones must be turned off in these areas.
Satisfy the urge for an espresso drink at the Western Espresso Coffee Cart located on the first floor near the main entrance. Hours are Monday-Friday, 7:30 a.m. to 5 p.m. and Saturday, 7:30 a.m. to noon.
Your care and satisfaction are of the highest importance to us. Please let your nurse know of any special needs you may have. Every unit of the hospital has an assigned charge nurse available 24-hours a day who will gladly assist you or your family with any unresolved issues.
The Gift Shop is located in the Main Lobby of the hospital. The shop carries a wide variety of items, gifts and flowers.
8:30 a.m.-4:30 p.m.
8:30 a.m.-8 p.m.
10 a.m.-2 p.m.
8:30 a.m.-12:30 p.m.
Ice machines are available in the cafeteria and to the left of the elevators on the second and third floors.
We have a lodging service available at the hospital to assist patients and families. Also available are special arrangements with local hotels.
Letters and packages will be delivered to your room by a hospital volunteer. Please address mail to: McKee Medical Center, 2000 Boise Ave., Loveland, CO 80538 and state that the recipient is a patient at McKee Medical Center. Mail that arrives after you have been discharged will be forwarded to the return address you provided in Admitting. To send mail, give your stamped letters and postcards to your nurse.
Visitor parking is available in the U-shaped lot in front of the hospital. Call hospital security at extension 1491 for information about RV and large vehicle parking.
Patient Food Service
Patient meals are prepared for you with consideration of your special dietary needs. Most patients will receive a daily menu to select appropriate foods. Tell your food service worker or nurse if you have a question about the meals you order, or if you receive food from outside sources. Foods other than your prescribed diet may conflict with your physician's orders, your diet or medications.
Patient Satisfaction Survey
Once you are at home, you may receive a patient survey with regard to your stay at McKee Medical Center. Please take the time to fill out this form.
Your opinions are important to us and allow us to continuously improve the care and services we provide to our patients and their families. It is our goal to provide you with "excellent" service. We compare ourselves to 1,400 hospitals across the country and rely on you to let us know how we are doing.
The hospital cannot be responsible for lost or stolen valuables. Please send all jewelry and valuables home with a family member. For your convenience, a safe is available for certain items you cannot send home. Ask your nurse to assist in labeling eye glasses, denture cups, walkers, canes and wheelchairs.
Public phones are located near the visitors' entrance lobby, in the Emergency Department lobby and on the second and third floor lobbies.
Family pets may visit under the following conditions:
- Your pet's veterinarian must complete a form and it must be returned to the hospital before your pet can visit. Your nurse can provide a copy of this form.
- Your pet must be well groomed and bathed. Pet visitation is restricted for patients with certain conditions. Ask your nurse if you need further information.
If your room temperature is uncomfortable, please notify our nursing staff.
McKee Medical Center is a tobacco-free health care facility. This means that all forms of tobacco use by employees, volunteers, medical staff, patients and visitors are prohibited inside and outside all facilities.
We recognize this may be difficult for many individuals and are committed to supporting visitors and patients coming to our hospital. Please ask a staff member for assistance.
If you are a smoker coming to the hospital for any reason:
- Please check with your health care provider about nicotine replacement options such as gum, patches and lozenges that can assist you.
If you are a smoker and are being admitted to the hospital following an emergency room visit:
Please notify your nurse or attending physician that you would like assistance through nicotine-replacement aids.
Please inform your visitors about our tobacco -free policy. Aids such as chewing gum and candy are available in our Gift Shops to assist your loved ones while visiting you in the hospital.
If you are a smoker visiting a loved one:
- If needed, our Gift Shop has chewing gum and candies available.
If you are hearing impaired or need an interpreter or translator, please ask your nurse. Spanish interpreters are in house 24 hours a day.
Snacks and beverages are available from vending machines located on the first floor near the cafeteria. Machines in the McKee Conference & Wellness Center are accessible during business hours.
Visitor Waiting Areas
Family and friends are invited to wait for patients in the waiting areas located on each floor of the hospital. Please do not leave children unattended in these areas.
Using the Telephone
To make local calls from your room dial "9," then the number. To make long distance calls, dial "0" for a hospital operator, or use a calling card.
There are specially designated lounges for visitors. Ask staff and volunteers to show you to a nearby waiting room.