Information About Your Stay
The Banner Bistro located near the
Automatic Teller Machine (ATM)
An ATM machine is located on the first floor just outside of the Gift Shoppe near the central elevators.
Billing and Insurance
If you have questions regarding your bill, please call (866) 640-3600. Contact your insurance company for questions regarding your coverage or your policy.
The Banner Bistro offers healthy, hearty meals and snacks for all appetites. Located conveniently for guests near the Main Entrance, food service is available Monday through Friday from 7 a.m. to 2:30 p.m. The Bistro is closed on Saturday and Sunday.
- From 7 a.m. to 11 a.m. we serve breakfast off the grill as well as hot cereal
- Pastries and cold cereals are available all day long
- From 11 a.m. to 2:30 p.m. we serve hot entrees and we also have a full service grill, deli and a soup and salad bar.
- From our brick pizza oven, we serve pizza by the slice.
- Grab & go salads and sandwiches as well as an assortment of desserts, beverages and soft serve ice cream are available all day long.
In addition guests can visit The 16th Street Terrace Cafe, located on the service/ground level, food service is available at the following times:
- Breakfast 6:30 a.m to 10 a.m.
- Lunch 12:30 p.m. to 2 p.m.
- Dinner 4:30 p.m. to 7 p.m.
- Evening 2 a.m. to 4 a.m.
The Coffee Corner
Satisfy the urge for an espresso drink at The Coffee Corner located on the first floor near the central entrance. Hours are Monday-Friday, 6:30 a.m. to 5 p.m.
Snacks and Vending Machines
Snacks and beverages are available from vending machines located on the first floor near the cafeteria, and in the Emergency Department lobby.
The use of cellular phones and other wireless electronic devices is permitted in most areas of our hospital. The areas where cell phones are prohibited include the Emergency department treatment areas, pre-op or recovery rooms. Cell phones must be turned off in these areas.
The Chapel is located on the first floor near the central elevators. It is always open for meditation or prayer. Spiritual care is provided 24 hours a day under the direction of the hospital chaplain.
Your care and satisfaction are of the highest importance to us. Please let your nurse know of any special needs you may have. Every unit of the hospital has an assigned charge nurse available 24-hours a day who will gladly assist you or your family with any unresolved issues.
The Gift Shop, located inside the main entrance in the Atrium, is operated and staffed by the Volunteers of North Colorado Medical Center. Whether looking for a get-well card or a specialty item, our gift shop has a variety of gifts including, balloons, candy, flowers, baby gifts, plush stuffed animals and postage stamps.
Letters and packages will be delivered to your room by a hospital volunteer. Please address mail to: North Colorado Medical Center, 1801 16th St., Greeley, CO 80631 and state that the recipient is a patient at North Colorado Medical Center. Mail that arrives after you have been discharged will be forwarded to the return address you provided in admitting. To send mail, give your stamped letters and postcards to your nurse.
Patient Financial Services
Patient Financial Services Representatives are available to help you understand the financial aspect of your visit. For insured patients, we will contact your insurance company and help you understand your benefits and how they apply to your visit. We will also assist you in applying for financial assistance when appropriate. For more information regarding financial assistance or to make an appointment, please contact us at (970) 350-6278.
Patient meals are prepared with consideration of special dietary needs. Most patients will receive a daily menu to select appropriate foods. Tell your food service worker or nurse if you have a question about the meals you order, or if you receive food from outside sources. Foods other than your prescribed diet may conflict with your physician's orders, your diet, or medications.
Patient Satisfaction Surveys
Once you are at home, you may receive a patient survey with regard to your stay at North Colorado Medical Center. Please take the time to fill out this form.
We continuously improve the care and services we provide to our patients and their families. It is our goal to provide you with "excellent" service. We compare ourselves to 1,400 hospitals across the country and rely on you to let us know how we are doing.
The hospital cannot be responsible for lost or stolen valuables. Please send all jewelry and valuables home with a family member. For your convenience, a safe is available for certain items you cannot send home. Ask your nurse to assist in labeling eye glasses, denture cups, walkers, canes and wheelchairs.
Family pets may visit under the following conditions:
- Your pet's veterinarian must complete a form and it must be returned to the hospital before your pet can visit. Your nurse can provide a copy of this form.
- Your pet must be well groomed and bathed. Pet visitation is restricted for patients with certain conditions. Ask your nurse if you need further information.
North Colorado Medical Center is a tobacco-free health care facility. Smoking is not permitted in any of the buildings on the campus. If you wish to smoke during your stay, please ask the nursing staff for designated locations.
If you are hearing impaired or need an interpreter or translator, please ask your nurse. Spanish interpreters are available 24 hours a day. Other languages also available.
Visitor Waiting Areas
Family and friends are invited to wait for patients in the waiting areas located on each floor of the hospital. Please do not leave children unattended in these areas.
Using the Telephone
All long-distance calls must be charged to a calling card, your home telephone number, credit card or placed as a collect call – they can not be charged to your hospital bill. To make a call, dial 88, then 1+ the area code and carrier's phone number. You can reach other long distance carriers from your telephone by dialing the carrier's "800" access number. Ask your nurse to give you a phone number where friends and family may contact you.
For your comfort, no outside calls will be sent to your room between 10 p.m. and 6 a.m.
We know how difficult it can be to find parking on campus, that's why we offer free valet parking weekdays, 7 a.m. to 8 p.m., we even include the tip. Valet Service is available at the main entrance on the covered driveway.
Wellspring Health and Resource Library
The Wellspring Library is an excellent resource for community members, patients and patient families to research health issues. Located near the Central Entrance, the library offers an array of health care and medical information and resources. A full-time librarian is available to help you with your research needs. For more information contact (970) 350-6074.