Guide to Services

Hospital Charges
Patients are charged for rooms, medications, lab work, X-rays, surgery, therapy and supplies which will be billed by the hospital. Physicians, surgeons and private nurses will bill you separately. If you have medical insurance coverage you should have provided the Patient Account Representative with the name of the insurance company, policy number, policy holder's name and group number. For more assistance, call the switchboard at ext. "0" and you will be directed to the appropriate Patient Representative.

Personal Bracelet
A bracelet is given to you upon admission. It lists your name, your doctor's name and your medial record number. The bracelet permits our staff to accurately identify you for the proper medical treatments, medications or laboratory test. Please wear it at all times. If it comes off, ask your nurse for a new one.

Valuables
You may bring glasses, dentures or hearing aids with you. When not in use, please place these items in protective containers in the drawer of your bedside table. You are responsible for the security of valuables. For your peace of mind, arrange with family or friends to return articles of value in excess of $10 (cash, jewelry, etc.) to your home. It this is not possible, small items can be secured in the hospital safe. The hospital cannot be responsible for valuables kept in your room.

Home Comfort
You may bring items essential to your comfort, such as a robe, slippers and toiletries. You may bring you own sleepwear or use the gowns or pajamas provided by the hospital. Toilet articles can be supplied upon request at an additional charge.

Medications
If your doctor instructs you to bring perscriptions with you, make sure that each bottle is clearly labeled. Give all medications to your nurse. Prescriptions given you upon discharge cannot be filled by the hospital pharmacy, but should be taken to your preferred pharmacist.

Appliances
Safety policies require that all electrical appliances brought to the hospital, such as radios and shavers be examined by the Maintenance Department. Hair dryers are in all patient bathrooms.  Please let your nurse know if you have any appliances needing to be checked.

Transitional Planning
A representative will help you plan for timely discharge or transfer to another facility and arrange for assistance and/or equipment you may need. This person will explain community services and resources and help arrange for needed services. Ask your nurse or physician to contact the Care Coordinator for you.

Problem Resolution
The Patient Advocate is available to all patients, family members and other interested people. The Patient Advocate is the channel through which patients can seek solutions to problems, express grievances or just ask questions. All patients who use the services of the Patient Advocate are treated with courtesy and respect. The Patient Advocate can be reached by calling (307) 322-3636 ext. 2230.