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The Patient Experience Measure, Monitor and Improve
Patients rely on Banner Health to provide outstanding medical care. We honor that trust by constantly measuring, monitoring and improving our procedures to provide an even greater level of care.

In our facilities, clinicians routinely meet to discuss and analyze best practices. Then, they collaborate with large systemwide teams to implement these practices throughout Banner. During 2007, we focused on improving procedures to help patients with pneumonia, heart attacks, heart failure and surgical complications. Through a committed team effort, we were able to exceed our own performance targets in all four areas and continue improving our ability to provide excellent patient care.
Every patient who turns to Banner Health has a right to expect the excellent patient care that is promised in our nonprofit mission. Included in this care is our commitment to patient privacy, timely information provided to patients about their care, plus the highest levels of service.

This is the Patient Experience, and it is one of Banner’s highest priorities. We measure our patients’ perceptions of their hospital stays through an ongoing survey that is the national standard for such assessment. Through feedback from this survey, we can identify areas where we can improve a patient’s experience by making appropriate and timely changes.

All Banner Health employees—whether they provide patient care or support those who do—are dedicated to ensuring the best possible experience for each patient.

National Leader in Quality Patient Care and Expertise
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