Financial Assistance Programs
Banner Financial Assistance Programs:
- The Basic Financial Assistance Program
- The Enhanced Financial Assistance Program
- Payment Arrangements
Banner Health Hospital Specifc Information:
- Hospital Specific - Plain Language Summary
- Hospital Specific - Amounts Generally Billed (AGB) Summary
All hospitals owned or operated by Banner Health, including the one(s) where you received your care, offer a Basic and an Enhanced Financial Assistance Program to uninsured patients. An uninsured patient is someone who does not have any health coverage at all, whether through insurance or any government program, and who does not have any right to be reimbursed by anyone else for their healthcare expenses.
The Basic Financial Assistance Program
If you are an uninsured patient, you will qualify for the Basic Program if you have an annual household income of less than $125,000 and lack any other assets to pay the full charges of the hospital where you received your care. If you qualify for the Basic Program, you will be charged “Amounts Generally Billed,” which is based upon the average of the amounts that would have been paid to the hospital by private health insurers and Medicare (and co-pays and deductibles)for the medically necessary services that you receive, if you had been insured .
The Enhanced Financial Assistance Program
If you are an uninsured patient, you will qualify for the Enhanced Program (1) if you have an annual household income equal to or less than 200% of the Federal Poverty Level and lack other assets to pay the Hospital’s full charges and, (2) if requested to do so by the hospital, you apply for Medicaid/AHCCCS, fully cooperate in the application and determination process, and are denied Medicaid/AHCCCS coverage. If you qualify for the Enhanced Program, emergency services will be provided to you free of charge. You will be charged for other medically necessary services at the Amounts Generally Billed (see above).
If you qualify for either the Basic or the Enhanced Programs, you will in no case be charged more than Amounts Generally Billed for emergency services or other medically necessary services. In addition, you will never be required to make advance payment or other payment arrangements in order to receive emergency services. However, you will be required in most situations to make a substantial advance deposit or other payment arrangements based upon an estimate of the Amounts Generally Billed in order to receive non-emergency services.
A free copy of the hospital’s financial assistance policy, the billing and collections policy, and the application forms are available on the Banner website at Bannerhealth.com. Copies are available are also available by mail by contacting Banner Patient Financial Services at (480) 684-7409 or, if outside Arizona (855) 244-7460.
The Banner Patient Financial Services staff is available to answer questions and provide information about the Basic and Enhanced Programs, the application process and nonprofit organizations and government agencies that can assist with these applications. The Banner Patient Financial Services staff are located in the hospital’s Admitting area and can be reached by phone at (480) 684-7409 or, if outside Arizona, (855) 244-7460. Spanish translations of this Summary, the Hospital’s financial assistance and billing policies, and the applications forms are available on the Banner and Hospital websites and in the hospital’s Admitting area. They may also be requested by contacting the Banner Patient Financial Services staff at (480) 684-7409 or, if outside Arizona (855) 244-7460.
Please note that this Summary only applies to inpatient and outpatient hospital services, and that a different financial assistance policy applies to other healthcare services received from Banner Health, including post-acute services such as home care, and from Banner Medical Group, including physician services. For more information on the financial assistance programs available for non-hospital and physician services, please contact Banner Patient Financial Services staff at (480) 684-7409 or, if outside Arizona (855) 244-7460.
Banner Health also offers no-interest payment arrangements.
These discounts do not apply to services that offer packaged rates such as bariatric surgery or obstetrics.
Any questions regarding the Banner financial assistance programs, or you need help establishing a payment arrangement please contact us at (888) 543-3806 – Monday through Friday from 8 a.m. until 5 p.m.
Other Health Programs
Banner Health partners with a nonprofit organization called BenefitsCheckUp that helps thousands of people find programs for those 55 and older. These benefits may pay for some costs of prescription drugs, health care, utilities, and other essential items or services. To check benefits available in your area go to: www.benefitscheckup.org.