Ways to Give at Banner Estrella Medical Center  

Frequently Asked Questions about Volunteering


Question: What is the time commitment?

Answer: We ask all our volunteers for a service commitment of a minimum of one shift per week, four hours in length, for six months to one year.

We have morning, afternoon, and evening shifts available during the week and on weekends.  However, our evening and weekend shifts are more limited in the number of available positions.


Answer: Becoming a Banner Estrella volunteer begins with completing an application packet. Please refer to the Becoming a Volunteer page or contact our Volunteer Office at (623) 327-4019.

Question: Do I need to have certain qualifications if I want to be a volunteer?

Answer: We ask that volunteers are able to speak fluent English and comply with Banner Estrella policies and other necessary requirements—such as a background screen, TB test and orientation. Please see our Becoming a Volunteer page for more information.

Banner Estrella volunteers should also possess the following skills:

  • A desire to help others
  • Ability to deliver exceptional customer service
  • Enthusiasm and joy to serve others
  • Dependability

Question: What will I be doing, and will I be having contact with patients?

Answer: We have a wide variety of different volunteer assignments and strive to find a position that is a perfect fit for each volunteer accepted in to the program.

Some positions in departments such as the Emergency Department and Women and Infants Services are patient focused. We also have volunteers who visit patients with therapy dogs or who write patient life stories, allowing them an opportunity for patient interaction.

Other volunteers work in staff-support roles in a variety of hospital departments and offices performing clerical and other support tasks.

We also have volunteers who work with hospital guests and visitors. They assist in the Gift Shop, give directions and assistance at the Information Desk and knit baby hats for newborns.

The opportunities really are endless!  For more information on volunteer positions, visit the Volunteer Opportunities page or for a complete listing of open assignments, please contact the Volunteer Services Department at (623) 327-4019.

Question: How are placement decisions made?

Answer: The interview portion of the application process gives us the chance to get to know you, your availability, your interests and your skills. Then, we match these things with our open assignments. Again, we do our best to place you in an exciting and worthwhile position.

Question: Can I change my position placement?

Answer: We want you to enjoy volunteering!  We hope to find a position you like right from the start.  However, if other opportunities arise, your schedule changes, or you want to try something new, changes can be made.

Question: I’m a student, can I volunteer?

Answer: Students (both high school and college) are a significant part of our volunteer program. Banner Estrella offers many unique experiences to individuals interested in the medical field as well as other students looking to give back to their community and gain ‘real-life’ experience.

Individuals must be 16 years old before they can begin volunteering at Banner Estrella.

We do ask for a six-month commitment and a consistent volunteer schedule. We realize many students have extremely busy schedules, thus volunteering must be a priority in order to make it a worthwhile experience.

Banner Estrella Medical Center
9201 W. Thomas Road
Phoenix, AZ 85037
(623) 327-4000
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