We promise to provide H-O-P-E—(Helping Oncology Patients to be Empowered) to the patients we serve within Banner MD Anderson Cancer Center and Banner Gateway Medical Center. This promise reminds us of our vital role to provide our patients with excellent care and compassion.
To our patients and their families, we promise ---
- Excellent Patient Care: You will have the best of medical treatment, aiming to cure, prevent exacerbation, improve function and survival, and ensure comfort. Medical interventions will be in accord with best available standards of medical practice, and evidence-based when possible.
- Symptom Management: Your symptoms will be anticipated and prevented when possible, evaluated and addressed promptly, and controlled effectively.
- Continuity, Coordination and Comprehensiveness: Your care will be continuous, comprehensive, and coordinated.
- Information to Minimize Surprises: We will do our best to prepare you and your family for everything that is likely to happen in the course of your illness. Patients and families will receive supplies and training needed to handle predictable events.
- Customized Care, Reflecting Your Preferences: Your wishes will be sought and respected, and incorporated into your plan of care.
- Patient and Family Resources (Financial, Emotional, and Practical): We will help you and your family understand your personal and financial resources and we will respect your choices about the use of these resources.
- To Help You Make the Best of Every Day: We will do all we can to see that you and your family will have the opportunity to make the best of every day.
- You will be treated as a person, not a disease, and what is important to you is important to your care team.
- The care team will respond to your physical, psychological, social, and spiritual needs.
We are here to make a difference in our patients’ lives through excellent patient care. We will walk hand in hand with our patients, lighting a path of hope along their cancer journey. We will remember this promise with each and every patient, each and every day.
Adapted from http://www.abcd-caring.org/