Patient Account

Who can create an account? 

You must be 18 years of age or older to create an account. 

How can I create a patient account? 

• Go to ‘Create an account’ on our website and enter your first name, last name, email address and password. 
• Please provide the same name and email address that you gave at registration at a Banner provider visit or facility. 
• You will need to verify your email address to move forward. Once your information is verified you will be able to log into your patient account. 

How can I access my medical chart? 

From a Banner Facility: 

• Start the enrollment process at your next appointment or hospital visit. Just let the staff know when you’re checking in. We can send you a secure invitation to access your medical chart. 
• Note that if you are an existing account user, you will need to give him/her the email you are using on your patient account. 
• Once you receive the invitation in your mailbox from Banner Health Foundation, answer your security questions to access your account. After connecting to your patient account, click on the ‘View your medical chart’ tile. Your medical chart will open on a separate tab. 

From your account dashboard:

• If you are a new user: If you have been seen at a Banner Health location in the past, you can self-enroll. Once you are logged into the portal, click on the ‘View your medical chart’ plus button. You will need to enter security questions to access your records. Please provide the same name, email address, phone number, date of birth or SSN that you gave at registration at a Banner provider visit or facility. You cannot enroll your children using self-enrollment.
• If you are an existing user: Once you are logged into your account, click on the ‘View your medical chart’ tile. Your medical chart will open on a separate tab. 

What if I don't get the email to verify my account?

• Please check your spam and junk folders.
• Add [email protected] as a trusted email address.
• If you still cannot find the email, you can request another be sent by trying to login using your credentials. A message will display asking you if you want a new email to be sent to you. If you need further assistance please call our support line.

Why do you ask for all the information you do when I am creating an account? 

We require the information requested so that we can match you correctly with your record in our system. 

Why can't you find my record?

The information you provided may be different than the information you gave at registration, or you may not have been seen at a Banner Facility or by a Banner provider. Please email us or call our support line.

Why can't I log in?

Please verify that your email address is correct. If you are using the correct email address, you may need to reset your password.

To reset your password, please click on ‘reset my password’ button on the login page. It will redirect you to a new page where you will need to enter your account email address and click ‘Submit’.

After this step, an email should be on its way to your mailbox. Click on the email and enter your new password. You will see a success message once your password has been reset. Try to log in again and see if the issue still occurs. 

What should I do if I have not received an email to verify my account?

If you have not received an email, please try logging into your account. You should see a screen that allows you to resend the email. If you do not see this option, the entered information may not match what is in our system. Please try to login again after a few minutes. If the issue persists, please email or call our support line.

What should I do if the link in my email has expired?

If the link in your email has expired, please try logging into your account. You should see a screen that allows you to resend the email. You should see a success message telling you that an email is on its way.  If you do not get this option, please email or call our support line.

Why can't I update my profile information?

If you need to make changes to your profile, please call our support line. We are working on improving this process to allow you to make changes electronically in the future.

How do I change my password?

If you need to change your password, please click on account settings on the top right menu, choose reset password and follow the directions.

What are the password requirements?

For the best security, all passwords need to be at least 8 characters long and include the following:

• At least one upper-case letter
• At least one lower-case letter
• At least one number
• At least one special character

What should I do if my account locks after too many attempts to log in?

If your account locks, please wait 30 minutes and try again. If that doesn’t work, please email or call our support line. 

What is Two Step Verification?

Two step verification is an extra layer of security that requires not only your user name and password, but one other piece of information that only you know. Banner supports three types of verification:

1. An automated phone call that will provide you with a verification code or PIN number to enter
2. A text message with a verification code or PIN number 
3. Use a Time-based One Time Password (TOTP) to obtain a verification code or PIN number.

How do I set my account up to use two step verification?

From account settings in the dashboard Profile, set the toggle to ON. Check the box(es) for the type of verification you would like to use. You may use any or all type()s. If you select more than one you will need to enter both during login. 

What is Time-based One Time Password (TOTP)?

Time-based One Time Password (TOTP) is a single use password that is generated by a third-party application you download on to your tablet or smartphone. You may select any third party of your choice, but one example is Google Authenticator, Microsoft Authenticator, FreeOTP, AndOTP and such.

What are the benefits of Two Step Verification?

There are many benefits of Two Step Verification including enhanced security, fraud prevention and additional protection if someone knows or guesses your user ID and password. It also allows you to setup the best method for you to secure your data such as Phone Call, Text Message and TOPT verification. 

Is this optional or mandatory? 

Currently, two step verification is strongly recommended but not required. This will become mandatory in the coming months as Banner moves to provide you with the most secure way to access your healthcare information.

Please call our support line if you encounter any of the issues below: 

• Your security question is incorrect
• The account information you are linking to is not yours
• Some of the information is incorrect
• You are getting an error message or a message saying something went wrong
• You need to update/correct information in your profile 
• Change the email you want to use for communications
• You no longer have access to the email address on file