Take a moment to share your story of healing at Banner Health with others. It's a way to inspire others and thank those medical professionals who cared for you during your visit.
My mother is 93. The day we came in for her tests, it was cold and dreary outside and quite early in the morning.
We were apprehensive. But then we were checked in by Karen, PFS representative. Her first questions were phrased in such an unexpected manner that we found ourselves laughing instead of worrying.
Her admitting process is a stand-up comedy routine (which I can't even attempt to quote here. Besides I think it's her creative property!) that it turned our day around.
We (my mom, dad and sister) left her desk feeling ready to face the day ahead - which turned out to be many hours and procedures more than expected.
Whenever we felt tired or discouraged, we thought of Karen and grinned! What a gem! What a positive representative of such a huge institution. What a difference she makes in people's lives - we will never forget what she did for us. We are grateful to have known her for those fifteen minutes!!