For the Media

Banner Health is committed to providing our communities with accurate information and we recognize the media's valuable role in communicating with our communities.   

Contact during business hours

If you are member of the media and need assistance with a medical interview, patient update or related issue, please use the following contacts during business hours:

  • For Arizona Region: Email our Media Team
  • For Western Region: (970) 673-7229
    (facilities in Colorado, Wyoming, Nebraska, Nevada, California)
  • Banner – University Medicine Division:
    • Banner – University Medical Center Phoenix: Email our Media Team
    • Banner – University Medical Center South:
      (520) 626-7301 (learn more)
    • Banner – University Medical Center Tucson:
      (520) 626-7301 (learn more)

Contacts for after hours

If you are member of the media and need assistance with a medical interview, patient update or related issue, please use the following contacts after hours:

  • For Arizona Region: (602) 492-4770
  • For Western Region: (970) 673-7229
    (facilities in Colorado, Wyoming, Nebraska, Nevada, California)
  • Banner – University Medicine Division:
    • Banner – University Medical Center Phoenix:
      (602) 492-4770
    • Banner – University Medical Center South:
      (520) 694-0111 (learn more)
    • Banner – University Medical Center Tucson:
      (520) 694-0111 (learn more)

Other contact

  • Bill Byron, Vice President Public Relations: (602) 747-4702

Backgrounders

Media requests for interviews or photographs

Members of the media interested in conducting interviews or taking photographs of staff, patients, or patients' families must request permission from the Banner Health Public Relations staff. This includes visits to our facilities' campuses for live stand-ups and other external shots on the campus.

Release of patient information

Privacy regulations issued by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) strictly govern the use and release of a patient's personal health information. If you're a member of the media and want information about a patient at a Banner Health hospital, here's what to know:

  • You need to have the patient's first and last name before we can release his or her condition. Without a name, condition reports can't be released.
  • If you have the patient's first and last name, the only information that can be released to a member of the media is a one-word condition report – unless the hospital media relations representative receives consent from the patient or, if the patient is under 18 years of age, the patient's parent or guardian.
  • Patients have the right to deny any information be released about their condition – even that one-word condition report. In the case of a minors, the parent or guardian has the authority to make that decision.

Here are the one-word patient conditions we can release:

  • Undetermined: Patient awaiting physician assessment.
  • Good: Vital signs are stable and within normal limits. Patient is conscious and comfortable; indicators are excellent.
  • Fair: Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable; indicators are favorable.
  • Serious: Vital signs may be unstable and not within normal limits. Patient is acutely ill; indicators are questionable.
  • Critical: Vital signs are unstable and not within normal limits. Patient may not be conscious; indicators are unfavorable.
  • Treated and released: Received treatment but not admitted.
  • Deceased

Note: The term "stable" should not be used as a condition. Furthermore, this term should not be used in combination with other conditions, which by definition, often indicate a patient is unstable.