Welcome to New Provider Orientation

Identification Badges Required on campus 

Stop by Security to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport). The Security Office is located at 1021 E. Willetta, just south of the hospital.

You may get your parking pass at Security or through Medical Staff Services.  

Providers, allied health practitioners, residents and students must wear a Banner ID badge while on campus for: 
1.Access to restricted areas
2.Identity verification for patients, staff and others

Parking

Covered parking for providers is located in the garage just south of the West Tower. Medical Staff Services will provide a parking pass with vehicle information, such as make/model, color, year, state and license plate number.

Provider Lounge 

The provider lounge is a private cafe for physician and allied health practitioners. Located on the 2nd floor of the West Tower, just across from the Medical Staff Services Office, the provider lounge offers breakfast and lunch, as well as snacks throughout the day. Lunch is served Monday through Friday from 11 a.m. to 2 p.m. 

We want to make it as easy as possible for you to admit your patients to Banner – University Medical Center Phoenix. 

A physician order is required for all patient admissions to Banner – University Medical Center Phoenix.

Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.

Direct admits
The attending/admitting physician or designee shall call Bed Placement with the provisional diagnosis prior to their patient’s admission. Providers will be required to submit the following information: 

• Patient name 
• Birth date 
• Sex 
• Face sheet 
• Contact numbers for attending physician or his/her representative

In certain situations insurance information is necessary to ensure prior authorization is received. 

A patient placement representative will arrange for bed assignment if a bed is available or will place the patient on a waiting list. If a direct admit is in advance of a procedure, the placement representative keeps the information until the procedure date, but providers should keep in mind there may be delays due to patient census.

Hospitalists 
Banner – University Medical Center Phoenix provides in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay. 

Talk with a hospitalist directly by contacting the Banner – University Medical Center Phoenix operator at (602) 839-2000 and asking for the hospitalist on call. Bed placement is available 24 hours a day, 7 days a week. 

However, if you have additional questions or concerns, please contact the House Supervisor on duty by calling the pager (602) 201-3915. 

The House Supervisor is available from 6 p.m. to 6:30 a.m. and 8 a.m. to 6 p.m., Monday through Friday, and 24-hours/day on weekends.

Banner – University Medical Center Phoenix offers both on-site medical interpreters and the Cyracom interpretation system to make sure all patients and physicians can communicate effectively and safely.

It is our Medical Interpreter Policy to only use the hospital medical interpreter, video remote interpreter or telephonic interpreter service contracted by Banner Health for interpreting to patients, patients' family members and physicians.

Interpretation by patient's family, friends, or untrained staff members is prohibited.

On-Site medical interpreters are available from 7 to 1 a.m. daily.  They can be reached over Vocera at (602) 747-2255 or can be paged at (602) 201-5483. 

Banner – University Medical Center Phoenix also offers interpreting services for American Sign Language for Hearing Impaired or Deaf patients. 

When our medical interpreters are unavailable, Banner – University Medical Center Phoenix enables physicians and staff to use our Cyracom interpretation phone system. Please ask your nurse or Health Unit Secretary to connect you to the Cyracom system. 

Note:  Title VI of the federal Civil Rights Act requires that hospitals provide interpreting services to Limited English Proficients. It is Banner – University Medical Center Phoenix policy to use ONLY a hospital medical interpreter or telephone service contracted by Banner Health for interpreting to patients, patients’ family members and physicians. Interpretation by family, friends, or untrained staff members is prohibited.

Medical Staff Services provides administrative support to the  Banner – University Medical Center Phoenix staff and facilitates communication related to medical staff matters. 

Responsibilities include assisting with regulatory compliance, credentialing, peer review, resident/student rotations, continuing medical education, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff: Bylaws, Policies, Rules and Regulations. 

Medical Staff Services is located behind Administration on the second floor of the West Tower and is open Monday through Friday, from 8 a.m. to 4:30 p.m. 

You can also contact Medical Staff Services direct at (602) 839-4262 with any questions you may have or to let us know how you would like to become involved in medical staff activities. 

Since Banner – University Medical Center Phoenix is an all electronic medical records facility, Medical Records, or Health Information Management Services (HIMS), can be reached by email or telephone. 

You can contact HIMS directly at (602) 839-4377.

Clinical Documentation Specialists

Compliant Documentation Management Program (CDMP) assists the physician, via the documentation clarification and coding process, to provide the most accurate and compliant documentation for each patient. 

Banner – University Medical Center Phoenix provides Clinical Documentation Specialists (CDSs) to assist physicians by providing the most up-to-date clinical knowledge and Medicare requirements to all documentation options. CDSs also can provide physicians with the impact these options can have on severity ratings. 

CDSs can be utilized concurrently on the floors and will assist the physicians in using compliant language in addition to helping with communication to the hospital coders.

If you need assistance with documentation clarification and coding, contact Clinical Informatics at (602) 839-6101.

Resource Documents

• HIMS new provider orientation
• Guidelines and agreement to participate in automatic faxing of transcribed reports 
• Dictation instructions 
• Transcription worktypes 
• Veriphy: A critical results communication system

If you are looking to schedule a test or a procedure for your patient, the staff at Banner – University Medical Center Phoenix can make direct contact numbers available for you and your staff to make it as easy as possible. 

Specialty areas that have direct numbers include: 

• Cardiac Catheterization Lab and special procedures
• Hours are 8 a.m. to 4:30 p.m. Monday through Friday 

OB procedures, C-sections, i.e. NSTs, Amniocentesis, Versions and labor inductions

• Hours are 9 a.m. to 4:30 p.m. Monday through Friday 

Surgical Cases in Main Operating Rooms

• Day of and future surgeries 

Endoscopy

• Day of procedures

Banner – University Medical Center Phoenix Staff Services can provide you with a digital or printed phone list with all surgical scheduling and physician contact phone numbers. Contact Medical Staff Services at (602) 839-4262 to request the list.

Banner – University Medical Center Phoenix provides patients with online pre-registration. This secure online system allows patients to  pre-register for scheduled visits in advance, at their convenience, from home or office.

• Pre-registration must be submitted 48 hours prior to visit. 
• Contact the Patient Registration Department at (602) 839-4300