Facility Resources

Welcome to New Provider Orientation

We would like to extend a warm welcome on behalf of Administration and the Medical Staff at Banner Desert Medical Center and Cardon Children's Medical Center.

We value you as a partner to work together in furthering our mission of making health care easier, so life can be better. We welcome your involvement as we cultivate a positive environment of teamwork, growth and cooperation for our patients, health care providers and associates.

We look forward to you sharing your expertise and ideas by participation in Medical Staff department meetings and encourage you to become involved in other standing committees.

This Orientation Program has been developed to provide you with valuable information regarding how to navigate through our facility and find the people who can assist you. Please review the valuable information provided below as well as the following:

 We look forward to an exciting journey together!

Identification Badges Required on Campus

Stop by the Security Office to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport). Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for:

  • Access to restricted areas;
  • Identity verification for patients, staff and others


Physician parking areas include:

  • Spaces in the large, South parking structure on both the first and fourth floors for easy Tower access.
  • Designated spots outside the Cardon Children’s Main Lobby and also near D Tower in close proximity to Surgery.
  • The Medical Office Building structure, outside C Tower entrance and various other locations

Provider Lounge

The provider lounge is a private cafe for physicians. The lounge is near Medical Staff Services and the Cafeteria. It is located on the first floor, on the west side of the Medical Center, behind the Emergency department. The provider lounge offers hot breakfast and lunch, as well as snacks throughout the day.

  • Breakfast is served Monday – Friday, 7 – 9 a.m.
  • Lunch is served Monday – Friday, 11 a.m. – 2 p.m.

View a map of the Banner Desert and Cardon Children's Campus 

Direct admits
Call the Placement Rep in CCO at (480) 412-4171. 

Banner Desert Medical Center and Cardon Children's Medical Center provide in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinating care for inpatients during their hospital stay.

If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible. 

Specialty areas that have direct numbers include: 

Cancer Center Referral: (480) 256-6444

  • Women's Center: (480) 412-6846
  • Medical Imaging: (480) 412-3773
  • Cardon Children's: (480) 412-3507

Special Procedures:

  • OB procedures, C-sections, and labor inductions: (480) 412-3188
  • Surgical Cases in Main Operating Rooms - day of and future surgeries: (480) 412-3507
  • Endoscopy - day of and future surgeries: (480) 412-3507

Banner Desert and Cardon Children's provide patients with online pre-registration. This secure, online system allows patients to pre-register for scheduled visits in advance, at their convenience, from home or office.

  • Pre-registration must be submitted 48 hours prior to visit.
  • Contact Patient Registration Department at (480) 412-3140.

Information for Physicians - Frequently Asked Questions

1. What is Emergency Management?
The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.
2. How does Emergency Management work at Banner Desert Medical Center?
Banner Desert uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative board room unless other wise stated. The program is overseen by the Emergency Management Coordinator.

3. What is the role of the physician during a disaster?
Primarily that of treatment in the various treatment areas. There may be other duties directed by the CMO and/or medical staff leadership.

4. Who would the physician contact at the hospital during an emergency?  How?
The Chief Medical Officer (CMO) and notify the medical staff office of your availability.

5. How would the physician be contacted if a disaster occurred?
The medical staff office will contact you in the event of a disaster.

6. What disaster training is available for physicians?
Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.

7. Where should the physician go to during a disaster?
Report to Medical Staff Services for assignment.  

8 .How can physicians become more involved with the Emergency Management?
Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.

9. Where can physicians go for more resources about Emergency Management, disaster response and preparedness?
There are numerous resources on family and office preparedness on the Banner website available for download. View the resources available.   

If you have additional questions, please contact the Emergency Management Coordinator at (480) 412-3720 or by email. 

Banner Desert and Cardon Children's offer the following language services for Limited English Proficient (LEP) patients:

  • Video Remote Interpreting (VRI) for American Sign Language (ASL) and other languages available 24/7 
  • Over-the-Phone interpretation services available in more than 160 languages (Cyracom blue phones) available 24/7 
  • (TDD/TDY) equipment to support hearing impaired needs available 24/7

Please ask your nurse or Health Unit Secretary to connect you with these services.  BDMC/CCMC offer these services because patients have the right to receive care and discuss healthcare information in the language of their preference. 

Federal Law, such as Title VI of the Civil Right Act, and The Joint Commission state that we have to take reasonable steps to help Limited English Proficient patients. When we do not abide by these standards, it can be construed as violating the law, this is called “National Origin Discrimination.” Moreover, Banner Policy 9494 on Interpreter Services, states that  Professional Medical Interpreters should be used instead of any bilingual staff or family member.  Professional Interpreters are subject to specific codes of conduct, standards of practice, and are well-trained in the skills, ethics, and subject-matter language. 

Since Banner Desert/Cardon Children's is an all-electronic medical records facility, Medical Records, or Health Information Management Services, can be reached by email or telephone. 

HIMS contact numbers:

HIMS (General) (480) 412-3001

Dictation/Transcription: (602) 747-3700 

Medical Staff Services provides administrative support to the Banner Desert Medical Center/Cardon Children's Medical Center Staff and facilitates communication related to medical staff matters.

Responsibilities include:

  • Assisting with regulatory compliance
  • Credentialing
  • Peer review
  • Committees
  • Maintaining current governing documents of the Medical Staff and Allied Health Staff

Medical Staff Services is located on the first floor of Cardon Children's Medical Center and is open Monday through Friday, from 8 a.m. to 4:30 p.m.

You can contact Medical Staff Services directly at (480) 412-7720 with any questions you may have or to let us know how you would like to become involved in medical staff activities.

Director: Karen Salas, CPMSM, CPCS

BDMC/CCMC wants everyone to be safe on campus. Our Security officers patrol 24/7, offering both internal and external support to providers, patients, associates and visitors. 
If you observe suspicious conduct or behavior while on hospital property, or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400.

Here are some top Security questions for providers:

What is a provider's role in a fire emergency?  
We ask all our associates, support staff and providers use the RACE acronym when confronted by a fire situation. RACE stands for:

  • Rescue those in immediate danger 
  • Alarm by activating the nearest fire alarm pull station and dialing 1-6666. 
  • Contain the fire by closing all doors and windows to prevent the spread of smoke and fire. 
  • Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym: 

  • Pull the pin 
  • Aim at base of fire 
  • Squeeze the handle 
  • Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. With authorization from the House Supervisor, only the Facilities and Respiratory Services departments are permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area. 

CPAI is the new name for the division formerly known as Quality Management, re-focusing the work to ensure that Banner’s expected clinical practices, defined and designed by Clinical Consensus Groups, are implemented and effective at all our sites, and that improvement opportunities are identified and addressed. Analyzes incidents, sentinel events, and risk outcomes with administrators, physicians, clinical leaders, and staff to identify improvement opportunities utilizing quantitative techniques and knowledge of health care operations and systems thinking. Obtains and uses literature, best practice, and benchmark data whenever possible. Manages significant clinical event and root cause analysis, including peer review, process improvement, tracking and reporting of processes, policies and procedures. Eliminate sources of error: identify causes of variation, develop and implement systems and processes to facilitate effective clinical practice and error reduction. CPAI ensures and supports integration and standardization of process across the organization. Establishes and oversees the development and implementation of short- and long-range goals and objectives and determines the optimal progression to obtain these goals. Reviews, analyses, and reports of various activities to determine progress toward goals and objectives. Serves as a content expert for designing and providing formal and informal training for physicians, clinical leaders, staff, and other constituencies related to healthcare quality and performance improvement. Provides advice and counsel for leadership at all levels of the organization. Provides leadership to assure compliance with federal and state regulatory programs and accreditation requirements, as well as established organizational policies and procedures.

You can reach BDMC/CCMC Clinical Performance Assessment and Improvement Department from 8:00 a.m. to 4:30 p.m. Monday – Friday at (480) 412-3322

¡Reciba los más recientes consejos de salud!

Suscríbase a nuestro boletín de vida saludable