Facility Resources

New Provider Orientation

Thank you for your interest in applying to the medical staff of Banner Heart Hospital. We hope you will find the resources on this site useful and informative.

Completion of the Banner Heart orientation module is required prior to approval of privileges and can be completed anytime while your medical staff application is in process.

Please review the valuable information provided below as well as the following: 

If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services direct at (480) 854-5162.

Identification Badges Required on Campus

Stop by Medical Staff Services to obtain your ID Badge. You will need to provide a legible government issued ID card (current driver’s license, military ID or passport). Physicians, allied health practitioners, residents and students must wear a Banner identification badge while on campus for: 1) Access to restricted areas; and 2) Identity verification for patients, staff and others.


Covered parking for physicians is located below Visitor Parking, on the right-hand side when entering from Baywood Avenue near the Emergency Department. To obtain your parking permit, please present to Medical Staff Services Department.

Physician Lounge

The physician lounge is located on the third floor. Your badge will allow you to access the physicians’ lounge. Breakfast services begin at 7:00 a.m. and lunch service begins at 11:00 a.m.


Medical Staff Services provides administrative support to the Banner Heart Hospital and facilitates communication related to medical staff matters.

Responsibilities include assisting with regulatory compliance, credentialing, peer review, resident/student rotations, continuing medical education, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff, ie Policies, Bylaws, Rules and Regulations.

The Medical Staff Services office is located on the fifth floor in suite 501. The office is open 7 a.m. to 4:30 p.m. Monday through Friday.

You can also contact Medical Staff Services direct at (480) 854-5162 with any questions you may have or to let us know how you would like to become involved in medical staff activities.

Providing Current Information to Our Department

Medical staff rosters are generated through the medical staff office. Please remember to inform this office of all changes in address, phone number, etc.


Please send updated License, DEA, Certifications, Insurance Certificates, and TB Status information to the Banner CVO: fax: (480) 684-7202.

Staff Support

Our staff and the departments/committees they support are listed below. It is our privilege to serve you. Please stop by our offices or call us.

  • Karen Otterstein, CPMSM, Senior Manager

  • Debra Campagnola, Administrative Assistant

  • Laura Lamphere, Medical Staff Coordinator, Credentials Committee, Department of Medicine, New Technology Committee and Utilization Management Committee

  • Jill Blaha, Sr. Medical Staff Coordinator, Anesthesia Section, Bylaw Committee, Combined Departments of Medicine & Surgery Peer Review Council, Department of Surgery, Endovascular Committee, Ethics Committee, Executive Committee

Frequently Asked Questions

1.What is Emergency Management?
The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.
2.How does Emergency Management work at Banner Heart Hospital?

Banner Heart Hospital uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative board room unless other wise stated. The program is overseen by the Emergency Management Coordinator.

3.What is the role of the physician during a disaster?
Primarily that of treatment in the various treatment areas. There may be other duties directed by the CMO and/or medical staff leadership.

4.Who would the physician contact at the hospital during an emergency? How?

The Chief Medical Officer (CMO). Notify the medical staff office of your availability.

5.How would the physician be contacted if a disaster occurred?
The medical staff office will contact you in the event of a disaster.

6.What disaster training is available for physicians?
Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.

7.Where should the physician go to during a disaster?
Report to Medical Staff Services for assignment.  

8.How can physicians become more involved with the Emergency Management?
Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.

9.Where can physicians go for more resources about Emergency Management, disaster response and preparedness?
There are numerous resources on family and office preparedness on the Banner website available for download. View the resources available.   

If you have additional questions, please contact the Emergency Management Coordinator at (480) 321-0156
Since Banner Heart Hospital is an all electronic medical records facility, Medical Records, or Health Information Management Services, can be reached by email or telephone. 

You can contact HIMS direct at (480) 321-4120

Banner Heart Hospital wants everyone to be safe on campus. Our Security patrols 24/7, offering both internal and external support to providers, patients, associates and visitors. 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400.

Here are some top Security questions for providers.

What is a provider's role in a fire emergency?  

We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:

  • Rescue those in immediate danger 
  • Alarm by activating the nearest fire alarm pull station and dialing 1-6666. 
  • Contain the fire by closing all doors and windows to prevent the spread of smoke and fire. 
  • Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym: 

  • Pull the pin
  • Aim at base of fire 
  • Squeeze the handle 
  • Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area. 

What is a provider's role during disasters?

The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through: 

  • direct observation 
  • mentoring 
  • clinical record review

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