Welcome to New Provider Orientation

Thank you for your interest in applying to the medical staff of Banner Ironwood Medical Center.

Please review the valuable information provided below as well as the following: 


Completion of both orientation modules is required prior to approval of privileges. Orientation can be completed anytime while your medical staff application is in process.

Please contact Medical Staff Services at Banner Ironwood at Medical Staff Office at (480) 394-4066 if you have questions or need additional information.

Identification Badges Required on campus 

Stop by Security to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport). 

Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for: 
1. Access to restricted areas; 
2. Identity verification for patients, staff and others


Covered parking is just south of the medical center and entry into the hospital from parking is through the employee entrance.

Provider Lounge 

The provider lounge is a private cafe for physician and allied health practitioners. The lounge is located on the first floor, just south of the Roadrunner Café, through the restricted doors across hall from service elevators. 

The provider lounge offers hot breakfast and lunch, as well as snacks throughout the day. Breakfast is served Monday – Friday, 6:30 a.m. – 9:00 a.m. and Lunch is served Monday – Friday, 11 a.m. – 2 p.m. 

Physician and Allied Health meals may be  obtained from the Roadrunner Café when the Physician / Allied Health Lounge hot meals are not served, only after 2:00 p.m. on weekdays and all day weekends. Charges in the cafeteria will be allowed up to the amount of Five Dollars ($5) per meal, during these designated hours and weekends. Any amount over the $5 limit will be the responsibility of the Physician and/or Health Provider.

If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible. 

Specialty areas that have direct numbers include:

  • Outpatient procedures, including medical imaging, PICC line insertions and ECHO  at (480) 684-7500 
  • OB procedures, C-sections and labor inductions at (480) 394-4458 
  • Surgical Cases in Main Operating Rooms â—¦Day of and future surgeries (480) 394-4202
  • Endoscopy - Day of and future procedures (480) 394-420

Banner Ironwood Medical Center provides patients with online pre-registration. This secure, online system allows patients to pre-register for scheduled visits in advance, at their convenience, from home or office.

  • Pre-registration must be submitted 48 hours prior to visit. 
  • Contact Patient Registration Department at (480) 394-4054
To protect our patients, staff and visitors, Banner Ironwood has an extensive plan in place for emergency management. 

Regular meetings and drills are conducted to ensure the facility is ready to face any potential internal or external threat.

Codes for overhead pages are posted throughout the building. Becoming familiar with these codes will help you to respond appropriately in the event of an emergency. These instructions are also available as an attachment to your security badge.  

Information for Physicians - Frequently Asked Questions

1. What is Emergency Management?
The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.
2. How does Emergency Management work at Banner Ogallala Medical Center?
Banner Ironwood uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative board room unless otherwise stated. The program is overseen by the Emergency Management Program Manager.

3. What is the role of the physician during a disaster?
Primarily that of treatment in the various treatment areas. 

4. How would the physician be contacted if a disaster occurred?
The medical staff office will contact you in the event of a disaster.

5. What disaster training is available for physicians?
Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.

6. How can physicians become more involved with the Emergency Management?
Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.

7. Where can physicians go for more resources about Emergency Management, disaster response and preparedness?
There are numerous resources on family and office preparedness on the Banner website available for download.
Medical Staff Services provides administrative support to the Banner Ironwood Medical Staff and facilitates communication related to medical staff matters. 

Responsibilities include assisting with regulatory compliance, credentialing, peer review, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff, ie. Bylaws, Policies, Rules and Regulations. 

Medical Staff Services is located in the Administration suite on the first floor and is open Monday through Friday, from 8 a.m. to 4:30 p.m. 

Contact Medical Staff Services directly at (480) 394-4066 with any questions or to let us know how you would like to become involved in medical staff activities. 

Medical Staff Services Director: Leslee DuFrain, BSHA, CPCS, CPMSM

Banner Ironwood's Health Information Management Services  (HIMS) department is responsible for keeping complete medical records for each patient.. 

You can contact HIMS direct at (480) 394-4149.

Other services offered by HIMS include:

  • Dictation/Transcription: 747-3700 (in-house) or 1(866) 924-9551 
Banner Ironwood Medical Center offers the Cyracom interpretation system to ensure all patients and physicians can communicate effectively and safely.  

Interpreting services for American Sign Language for Hearing Impaired or Deaf patients are also offered.  Please ask your nurse or Health Unit Secretary to connect you with these services.

Note:  Title VI of the federal Civil Rights Act requires that hospitals provide interpreting services to Limited English Proficients. It is Banner Ironwood’s policy to use ONLY a hospital medical interpreter or telephone service contracted by Banner Health for interpreting to patients, patients’ family members and physicians. Interpretation by family, friends, or untrained staff members is prohibited.
Banner Ironwood Medical Center wants everyone to be safe on campus. Our Security patrols 24/7, offering both internal and external support to providers, patients, associates and visitors. 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400.

Here are some top Security questions for providers.

What is a provider's role in a fire emergency?  

We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:

  • Rescue those in immediate danger 
  • Alarm by activating the nearest fire alarm pull station and dialing 1-6666. 
  • Contain the fire by closing all doors and windows to prevent the spread of smoke and fire. 
  • Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym: 

  • Pull the pin 
  • Aim at base of fire 
  • Squeeze the handle 
  • Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area. 

What is a provider's role during disasters?

The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through: 

  • direct observation 
  • mentoring 
  • clinical record review