Welcome to New Provider Orientation

Thank you for your interest in applying to the medical staff of Banner Boswell Medical Center. We hope you will find the resources on this site useful and informative.

Please review the valuable information provided below as well as the following: 

Completion of both the system and the Banner Boswell orientation module is required prior to approval of privileges and can be completed anytime while your medical staff application is in process.

Complete the initial application today.

If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services direct at (623) 832-5550.

Arriving on Campus

Identification Badges Required on Campus

Stop by Medical Staff Services to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport) prior to having your procedure/clinical privileges activated so that you can begin practicing at Banner Boswell.

Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for:

  • Access to restricted areas
  • Identity verification for patients, staff and others


Covered parking for physicians is located in the parking garage on the northwest corner of campus at 105th Ave. and Thunderbird Blvd. Your ID badge gives you access.

Provider Lounge

The provider lounge is a private cafe for physician and allied health practitioners. Located on the ground floor, across from the Medical Staff Services office, the provider lounge offers breakfast and lunch, as well as snacks throughout the day. Lunch is served Monday – Friday.


How to Admit a Patient

We want to make it as easy as possible for you to admit your patients to Banner Boswell Medical Center. 

A physician order is required for all patient admissions to Banner Boswell Medical Center.

Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.

Direct admits
The attending/admitting physician or designee shall call Bed Placement with the provisional diagnosis prior to their patient’s admission. Providers will be required to submit the following information: 

  • Patient name
  • Birth date
  • Sex 
  • Face sheet 
  • Contact numbers for attending physician or his/her representative 

In certain situations insurance information is necessary to ensure prior authorization is received. 

A patient placement representative will arrange for bed assignment if a bed is available or will place the patient on a waiting list. If a direct admit is in advance of a procedure, the placement representative keeps the information until the procedure date, but providers should keep in mind there may be delays due to patient census.

Admitting department
Banner Boswell's admitting department is open 6 a.m. - 8 p.m. Monday - Friday, and 7 a.m.  - 8 p.m. weekends and holidays. You can reach them by calling (623) 832-5377. After hours, admitting services are provided by Emergency Registration Staff.

Banner Boswell Medical Center provides in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay. 

Talk with a hospitalist direct by contacting the Banner Boswell operator at (623) 832-4000 and asking for the hospitalist on call. 

Access after-hours assistance 
Bed placement is available 24 hours a day, 7 days a week. 
However, if you have additional questions or concerns, please contact the House Supervisor on duty by calling (623) 832-4000 and requesting “House Supervisor at Banner Boswell." 

The House Supervisor is available from 6 p.m. to 6:30 a.m. and 8 a.m. to 6 p.m., Monday-Friday, and 24-hours/day on week-ends. 


Schedule a Test or Procedure

If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible. 

Specialty areas that have direct numbers include: 

  • Cardiac Catheterization Lab & Special Procedures
  • Hours are 6:30 a.m. to 5 p.m. Monday - Friday 

Surgical Cases in Main Operating Rooms

  • Day of and Future Surgeries 


  • Day of procedures

Banner Boswell Medical Staff Services can provide you with a digital or printed phone list with all surgical scheduling and physician contact phone numbers. Contact Medical Staff Services at (623) 832-5550 to request the list.

Banner Boswell Medical Center provides patients with online pre-registration. This secure, online system allows patients to  pre-register for scheduled visits in advance, at their convenience, from home or office.

  • Pre-registration must be submitted 48 hours prior to visit. 
  • Contact Patient Registration Department at (623) 832-4000.

Interpreter Services

InDemand Language on Wheels Laptops

Banner Boswell has two dedicated Language on Wheels (LOWs) specifically for patients needing interpreter services.  The LOWs have been exclusively designated for video and audio interpreting.  

They are available in the CCO office where they can be signed out by a member of the clinical staff.

Note:  Title VI of the federal Civil Rights Act requires that hospitals provide interpreting services to Limited English Proficients. It is Banner Boswell's  policy to use ONLY a hospital medical interpreter or telephone service contracted by Banner Health for interpreting to patients, patients’ family members and physicians. Interpretation by family, friends, or untrained staff members is prohibited


Since Banner Boswell Medical Center is an all electronic medical records facility, Medical Records, or Health Information Management Services (HIMS), can be reached by email or telephone. 

You can contact HIMS direct at 623- 832-5314

Other services offered by HIMS include:

  • Dictation/Transcription 
  • Coding 
  • Release of Information

Clinical Documentation Specialists 

Compliant Documentation Management Program (CDMP) assists the physician, via the documentation clarification and coding process, to provide the most accurate and compliant documentation for each patient. 

Banner Boswell provides Clinical Documentation Specialists (CDSs) to assist physicians by providing the most up-to-date clinical knowledge and Medicare requirements to all documentation options. CDSs also can provide physicians with the impact these options can have on severity ratings. 

CDSs can be utilized concurrently on the floors and will assist the physicians in using compliant language in addition to helping with communication to the hospital coders.

You can reach the Banner Boswell Clinical Documentation Specialists by calling (480) 294-8056. 



The Banner Boswell Clinical Laboratory has a full complement of state-of-the-art analytical equipment and qualified personnel. 

Our Laboratory team includes four pathologists, twenty-six phlebotomists, and forty clinical laboratory scientists who perform testing 24 hours/day seven days a week. 

Our pathologists belong to a network of over sixty pathologists/PhDs with expertise in all pathology subspecialties including:

  • Hematology and Coagulation
  • Microbiology
  • Chemistry
  • Transfusion Medicine
  • Hematopathology
  • Cytopathology
  • Pediatric Pathology
  • Dermatopathology
  • Neuropathology 
  • Organ/system-specific pathology of the Gastrointestinal Tract and Liver, Genitourinary Tract, Female Genital Tract, Breast, and Lung. 

Banner Boswell Clinical Laboratory provides the comprehensive testing, clinical information reporting, and  customer service needed to ensure the best care for our patients.

The Banner Health intranet (internal website) has a Systemwide Link: From an on-campus computer or through VPN choose --Departments >Laboratories> Hospital Specific Information. Then choose the Boswell link and select Lab Services,  which provides Banner Boswell site-specific test information regarding specimen collection, tests available, result reporting, expected turn-around-times, critical values, reflex testing and instructions for general specimen collection and for microbiology testing. Contact information for key laboratory personnel is available through this employee website link.   

Our commitment to quality assurance and continual improvement provides you with reliable and timely test results

Physician Integration

The physician integration department, located in Administration, is a resource for physicians and their office staff. As a point of contact when you have questions, suggestions or other concerns, physician integration can also assist you with:

  • Integration with Banner Boswell leadership, associates, members of the medical staff and community physicians 
  • Trouble-shooting and problem resolution as it relates to your medical practice 
  • Identification of referral resources and networking opportunities 
  • Organizational alignment strategies 
  • Alignment opportunities with Banner Health Network (BHN)  
  • Information on community need and recruitment 
  • Contacting public relations if there is a particular topic or story you believe would add value as a community presentation, “Ask the Expert” column, or other media story

To contact Aimee Dobson, our physician integration program director, please call (623) 832-5678 or email her.


Banner Boswell Medical Center wants everyone to be safe on campus. Our Security patrols 24/7, offering both internal and external support to providers, patients, associates and visitors. 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch by dialing 6666. 

If you are calling from outside the facility you can dial the operator at 623-832-4000 or call our emergency number -- 623-832-6666. 

Here are some top Security questions for providers.

What is a provider's role in a fire emergency?

We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:

  • Rescue those in immediate danger
  • Alarm by activating the nearest fire alarm pull station and dialing 6666. 
  • Contain the fire by closing all doors and windows to prevent the spread of smoke and fire. 
  • Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. 
Think the PASS acronym: 

  • Pull the pin 
  • Aim at base of fire 
  • Squeeze the handle 
  • Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area. 

What is a provider's role during disasters?

The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through: 

  • direct observation 
  • mentoring 
  • clinical record review