Welcome to New Provider Orientation

Thank you for your interest in applying to the medical staff of Banner Estrella Medical Center. We hope you will find the resources on this site useful and informative.

Please review the valuable information provided below as well as the following: 

Completion of both the system and the Banner Estrella orientation module is required prior to approval of privileges and can be completed anytime while your medical staff application is in process.

If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services at (623) 327-5227.

Arriving on Campus

Identification Badges Required on campus 

Stop by Medical Staff Services to obtain your ID badge and parking pass. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport). 

Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for: 

  • Access to restricted areas 
  • Identity verification for patients, staff and others

Parking

Physician parking is located in the parking garage on the southeast side of campus. Medical Staff Services will provide a parking pass when vehicle information, such as make/model, color, year, state and license plate number is provided.

Provider Lounge 

The provider lounge is a private cafe for physician and allied health practitioners. Located on the first floor, the provider lounge offers breakfast and lunch, as well as snacks throughout the day. Lunch is served Monday – Friday from 11 a.m. – 2 p.m. Providers are responsible for paying for the cost of meals and snacks in the Estrella Café during times when meals and snacks are not available from the provider lounge.

How to Admit a Patient

We want to make it as easy as possible for you to admit your patients to Banner Estrella Medical Center. 

A physician order is required for all patient admissions to Banner Estrella Medical Center.

Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.

Direct admits
The attending/admitting physician or designee shall call Bed Placement with the provisional diagnosis prior to their patient’s admission. Providers will be required to submit the following information: 

  • Patient name 
  • Birth date 
  • Sex 
  • Face sheet 
  • Contact numbers for attending physician or his/her representative

In certain situations insurance information is necessary to ensure prior authorization is received. 

A patient placement representative will arrange for bed assignment if a bed is available or will place the patient on a waiting list. If a direct admit is in advance of a procedure, the placement representative keeps the information until the procedure date, but providers should keep in mind there may be delays due to patient census.

Hospitalists 
Banner Estrella Medical Center provides in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay. 

To reach a hospitalist contact the Banner Estrella operator at 623-327-4000 and ask for the hospitalist on call.

Access after-hours assistance 
Bed placement is available 24 hours a day, 7 days a week. However, if you have additional questions or concerns, please contact the House Supervisor on duty by calling 623-327-4000 and requesting “House Supervisor at Banner Estrella”. 

The House Supervisor is available from 6 p.m. to 6:30 a.m. and 8 a.m. to 6 p.m., Monday-Friday, and 24-hours/day on weekends.

 

Schedule a Test or Procedure

If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible. 

Specialty areas that have direct numbers include:

  • Cardiac Catheterization Lab & Special Procedures
    • Hours: 8 a.m. to 4:30 p.m., Monday--Friday 
    • Scheduling Desk – (623) 327-5444 
  • OB procedures, C-sections, i.e. NST’s, Amniocentesis, Versions and Labor Inductions
    • Scheduling hours: 8 a.m.- 4:30 p.m., Monday--Friday
    • Fax the scheduling request forms, OB Pre-admission order and prenatal record (including labs and H&P) to BEMC WIS Scheduling at (480) 655-2505.
  • Surgical Cases in Main Operating Rooms
    • Future Scheduling- (623) 327-5991
    • Day of Scheduling- (623) 327-5992
  • Endoscopy
    • Day of procedures

    Banner Estrella Medical Staff Services can provide you with a digital or printed phone list with all surgical scheduling and physician contact phone numbers. Contact Medical Staff Services at (623) 327-5227 to request the list.

    Banner Estrella Medical Center provides patients with online pre-registration. This secure, online system allows patients to  pre-register for scheduled visits in advance, at their convenience, from home or office.

    • Pre-registration must be submitted 48 hours prior to visit.
    • Contact Patient Registration Department at (623) 327-5476.
 

CPAI

Clinical Performance Assessment & Improvement (CPAI) oversees the Performance Improvement Program, ensures Banner Estrella Medical Center is compliant with accrediting and regulatory organizations.

The department utilizes department-specific and CPAI departmental data to implement evidenced-based solutions to improve specific departmental and overall hospital quality. the department proactively implements Banner franchise model/best practices and hospital wide solutions in anticipation of Quality  and risk issues that may impact patient care.

CPAI increases visibility of Banner Estrella’s positive quality outcomes both internally and externally to achieve quality recognition and implements solutions to ensure compliance with the National Patient Safety Goals.

You can reach CPAI from 7:30 a.m. to 4:30 p.m. Monday – Friday at (623) 327-5311. In addition, Clinical Specialists are assigned to every medical staff committee and attend all meetings.
 

Interpreter Services

Banner Policy 9494 prohibits the use of minors, family members, friends or untrained staff to provide interpreting for patients and or family members. 

For safety and clarity, contact a Spanish Medical Interpreter (by submitting your request in AllScripts), use video remote interpreting (VRI) or Cyracom's blue interpretation phone. 

All interpreter contacts must be documented in the patient record. 

Note:  Title VI of the federal Civil Rights Act requires that hospitals provide interpreting services to Limited English Proficients. It is Banner Estrella policy to use ONLY a hospital medical interpreter or telephone service contracted by Banner Health for interpreting to patients, patients’ family members and physicians. Interpretation by family, friends, or untrained staff members is prohibited.

HIMS

Since Banner Estrella Medical Center is an all electronic medical records facility, Medical Records, or Health Information Management Services (HIMS), can be reached by email or telephone. 

Contact HIMS directly at (623) 327-4467.

Other services offered by HIMS include:

  • Dictation/Transcription: (623) 327-5312 
  • Record Completion: (623) 327-5323 
  • Record Completion (OB): (623) 327-5312 
  • Coding: (623) 832-5443 
  • Release of Information: (623) 327-5231 or (623) 327-5330 
  • Oncology Registry: (623) 327-5246

Clinical Documentation Specialists

Compliant Documentation Management Program (CDMP) assists the physician, via the documentation clarification and coding process, to provide the most accurate and compliant documentation for each patient.

Banner Estrella provides Clinical Documentation Specialists (CDSs) to assist physicians by providing the most up-to-date clinical knowledge and Medicare requirements to all documentation options. CDSs also can provide physicians with the impact these options can have on severity ratings. 

CDSs can be utilized concurrently on the floors and will assist the physicians in using compliant language in addition to helping with communication to the hospital coders.

You can reach the Banner Estrella Clinical Documentation Specialists at (623) 327-5157 or (623) 327-5110.

 

Medical Staff Services

Medical Staff Services provides administrative support to the Banner Estrella Medical Staff and facilitates communication related to medical staff matters.

Responsibilities include assisting with regulatory compliance, credentialing, peer review, resident/student rotations, continuing medical education, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff, ie. Bylaws, Policies, Rules and Regulations.

Medical Staff Services is located adjacent to Administration on the first floor of the Tower Two building and is open Monday through Friday, from 8 a.m. to 4:30 p.m.

Contact Medical Staff Services directly at (623) 327-5227 with questions or to let us know how you would like to become involved in medical staff activities.

Laboratory

The Banner Estrella Laboratory is a modern clinical laboratory with a full complement of state-of-the-art analytical equipment and qualified personnel.

Our Laboratory team includes two pathologists, 30-plus phlebotomists and 45-plus technical staff that help perform testing services 24 hours a day, seven days a week.

The pathologists belong to a network of 60 pathologists/PhDs, with expertise in all pathology subspecialties including Hematopathology, Cytology, Pediatrics, Dermatology, Gastrointestinal, GU, Gynecology, Breast, Lung, Microbiology, Chemistry, Hematology and Coagulation. 

Banner Estrella’s Laboratory provides the comprehensive testing, clinical information reporting, and customer service that you need to ensure the best care for your patients.

The Banner Health intranet has a link “Laboratory Test List”, which provides Banner Estrella-site specific  test information including critical values, reflex testing, specimen collection, instructions for microbiology testing and the ability to look up information on specific tests. 

In addition, the Banner Estrella Laboratory has developed a simple badge reference tool that is available in the physician lounge and throughout the lab. This reference card includes all important contact numbers and direct extensions for the most common requests.

Our commitment to quality assurance and continual improvement provides you with reliable test results that you can trust.

Physician Integration

Physician Integration is a resource for physicians, advanced practice providers and other office staff members. As a point of contact when you have questions, suggestions or other concerns, physician integration can also assist you with:

  • Integration with Banner Estrella leadership, associates, members of the medical staff and community physicians 
  • Trouble-shooting and problem resolution as it relates to your medical practice 
  • Identification of referral resources and networking opportunities 
  • Organizational alignment strategies 
  • Alignment opportunities with Banner Health Network (BHN)  
  • Information on community need and recruitment 
  • Contacting public relations if there is a particular topic or story you believe would add value as a community presentation, “Ask the Expert” column, or other media story

To contact Aimee Dobson, our director of physician integration, please call (623) 327-5006.