Welcome to New Provider Orientation

Thank you for your interest in applying to the medical staff of Banner Thunderbird Medical Center. We hope you will find the resources on this site useful and informative.

Completion of both the system and the Banner Thunderbird orientation module is required prior to approval of privileges and can be completed anytime while your medical staff application is in process.

Complete the initial application today.

Please also review our Bylaws, Rules, Regulations, information about our Clinical Documentation Improvement Program as well as the other important resources below.

If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services direct at (602) 865-5915.

Arriving on Campus

Identification Badges Required on Campus

Once you have been granted membership and/or privileges you may obtain your ID Badge from Medical Staff Services. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport). Physicians, residents, and allied health practitioners must wear BTMC photo identification badges while on campus for access to restricted areas including the physician dining room and identity verification for patients, staff, and others.


Vehicle information such as make/model, color, year, state and license plate number is required to obtain your parking pass. Reserved parking in the garages on the east and south sides of the campus is available for physicians. The gate requires a badge swipe for access. Other covered parking is available on the surface lots off Thunderbird Road and near the entrance to the Emergency department on the east side of the campus. Several places are reserved for delivering OB physicians.


Physician Lounge

The physician lounge is located on the Lower Level near the B tower. Breakfast is available from 6 a.m. – 9 a.m. and lunch is available from 11 a.m. – 2 p.m. Monday – Friday. Your badge provides access to the lounge.

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch at:

  • 1-4400 (internal non-emergency)
  • 1-6666 (internal emergency)
  • 602-747-4400 (external)

Medical Staff Services

The Medical Staff Services Department provides administrative support to the Medical Staff, ensuring regulatory compliance, publishing Emergency department call schedules, performing credentialing and re-credentialing functions, and supporting the departments and committees of the Medical Staff.

Regulatory Functions

They also maintain the Medical Staff Bylaws and Rules and Regulations and serve as a liaison between medical staff and administration.

How to Reach Medical Staff Services

Medical Staff Services is located on the Lower Level of the medical center between the 5555 Cafe (cafeteria) and the Physician Dining Room.

Office Hours: Monday – Friday, 7:30 a.m. – 4:30 p.m.
Phone: (602) 865-5915
Fax: (602) 865-5935

Director: Kathy Clark


How to Admit a Patient

We want to make it as easy as possible for you to admit your patients to Banner Thunderbird Medical Center. A physician order is required for all patient admissions to Banner Thunderbird Medical Center. Patients may be treated only by providers who have submitted proper credentials and have been granted privileges on the medical staff.

Direct admits
Your patient does not have to be sent to the ED to get admitted! Call Bed Placement (602)  865-4444 for direct admits, and be prepared to provide the following information: 

  • Patient name
  • Birth date
  • Sex
  • Face sheet
  • Contact numbers for attending physician or his/her representative

In certain situations insurance information is necessary to ensure prior authorization is received. 

A patient placement representative will arrange for bed assignment if a bed is available or will place the patient on a waiting list. If a direct admit is in advance of a procedure, the placement representative keeps the information until the procedure date, but providers should keep in mind there may be delays due to patient census.


Banner Thunderbird Medical Center provides in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay. 


Schedule a Test of Procedure

If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible. 

Cardiac Catheterization Lab & Special Procedures  

  • (602) 865-4188 
  • Hours are 8 a.m. to 4:30 p.m. Monday - Friday 
  • To schedule after-hours, call the Outpatient Observation Unit (OOU) at (602) 865-5560. 

OB procedures, C-sections, i.e. NSTs, Amniocentesis, Versions and labor inductions

  • (602) 865-5530 After 4:30 p.m., call (602) 614-8915. 

Surgical cases in the main operating rooms: 

  • (602) 865-5577 

Endoscopy procedures

  • (602) 865-5513
  • After 4:30 p.m., call (602) 201-3277. 

Medical Imaging procedures

  • For inpatients, after hours/weekend and for outpatients, call  (602) 865-5814 – choose the correct modality.   

Outpatient Central Scheduling

  • (480) 684-7500 
    Hours are Monday - Friday, 7a.m. to 5:30 p.m. 

Banner Thunderbird Medical Staff Services  can provide you with an electronic list of physician phone numbers once you are a member of the medical staff. Contact Medical Staff Services at (602) 865-5915 to request the list.

Online Patient Registration
Patients may pre-register for scheduled visits in advance, at their convenience, from home or office, using a secure, online system located on Banner Health's website. Pre-registration forms must be submitted 48 hours prior to their visit. For more information, contact the Patient Registration department at (602) 865-5604.


Interpreter Services

Banner Thunderbird Medical Center offers both on-site medical interpreters and the Cyracom interpretation system to make sure all patients and physicians can communicate effectively and safely.

It is Medical Interpreter Policy to only use the hospital medical interpreters, video remote interpretation (VRI) services or telephonic interpreter services contracted by Banner Health for interpreting to patients, patients' family members and physicians. Interpretation by patient's family, friends, or untrained staff members is prohibited except in matters of life and death.

All patients expect you to communicate directly with them. It is a sign of respect. If you take ownership of any language limitation or lack of proficiency, your patients will appreciate your honesty.
On-Site Spanish Interpreters 
Banner Thunderbird provides on-site, certified Spanish medical interpreters for the convenience of our physicians, staff and patients. You can reach a Spanish language medical interpreter by calling the Vocera line at (602) 865-4350 (Tip: program this number into your phone) and say "Interpreter" when prompted. You will then be connected with a Spanish interpreter.

Banner Thunderbird's Spanish language medical interpreters are available from 7 a.m. to midnight, Monday through Friday, and from 7 a.m. to 7 p.m., Saturday and Sunday. They are also available during early pre-op hours by appointment. Ask the nurse to submit a request or request through Pre-Admission testing. 

Sign Language Interpreting Service
Banner Thunderbird can assist with interpretation for our hearing impaired/deaf patients, as well as those that speak Vietnamese, Somalian, Spanish and Russian. The Video Remote Interpretation (VRI) is based on a software program called InDemand. The program is accessible on portable computer workstations located throughout Banner Thunderbird that have been equipped with a larger monitor that includes a video camera and microphone on top and a sound bar on the bottom of the screen. Nurses on the floor have been trained to use the system and can assist you. 

Phone Interpreter Service
When our medical interpreters are unavailable or in cases where a patient speak a foreign language other than Spanish, Banner Thunderbird enables physicians and staff to use our Cyracom interpretation phone system. Please ask your nurse or Health Unit Secretary to connect you to the Cyracom system. 

Note:  Title VI of the federal Civil Rights Act requires that hospitals provide interpreting services to Limited English Proficients. It is Banner Thunderbird policy to use ONLY a hospital medical interpreter or telephone service contracted by Banner Health for interpreting to patients, patients’ family members and physicians. Interpretation by family, friends, or untrained staff members is prohibited.


Health Information Management Services (HIMS)

Clinical Documentation Management Program (CDMP) assists the physician, via the documentation clarification and coding process, to provide the most accurate and compliant documentation for each patient. 

Clinical Documentation Specialists (CDSs) may be utilized concurrently on the units and will assist physicians in using compliant language in addition to helping with communication to the hospital coders. 

Medical Records (or Health Information Management Services) can be reached by calling (602) 865-5880.

Other services offered by HIMS include:

  • Dictation: (602) 865-5460
  • Record Completion: (602) 865-5460
  • ROI (Release of Information: (602) 865-5795
  • Coding: (602) 865-5462
  • Tumor Registrar: (602) 865-5084

Physician Integration

Physician Integration is provided to help members of the medical staff integrate into the Banner Thunderbird community by:

  • Assisting in building strong referral networks among specialists and primary care.
  • Working with your office referral coordinators to educate them on the hospitals programs and services
  • Assisting with problem resolution
  • Offering practice management solutions
  • Providing physician recruitment support
  • Determining community need and adequate physician supply

Additional Resources

Download and read the PDF document BTMC Additional Resources to learn about: 

  • Technology on campus
  • Infection Prevention
  • Quality Management
  • Safety and Security