Feeling stressed, overwhelmed or anxious at work or home? Work, family and daily responsibilities can pile up fast. Some days it feels like you’re juggling too much at once: deadlines at work, personal challenges at home or worries that keep you up at night. When stress builds, it can affect how you think, feel and function. That’s where an employee assistance program (EAP) can help.
Many people don’t know their workplace offers an EAP. Others think it is only for a major crisis. In reality, EAPs are designed to help with everyday stress and life challenges before they become something bigger.
We spoke with Jennifer Griffin, MBA, SPHR, director of well-being at Banner Health and a seasoned human resources specialist, about how EAPs work and why they are helpful.
What is an employee assistance program?
An EAP is a workplace benefit your employer offers to support your well-being. It gives you a safe place to get help with personal challenges, stress or issues that may affect you at work or at home.
“An employee assistance program serves as an accessible starting point for addressing personal issues that may impact your well-being or work performance,” Griffin said.
While your employer provides the program, trained third-party professionals deliver the services.
What’s included in an EAP?
Many people think EAPs only offer counseling but they do much more. They can also provide:
- Referrals for ongoing therapy or psychiatry
- Legal or financial guidance
- Substance use support
- Life coaching
- Identity theft protection
- Work-life resources, such as childcare, elder care, adoption help, special-needs support, pet care or housing guidance
Who can benefit from an EAP?
Anyone facing personal, professional or family stress can benefit from an EAP. And benefits usually extend beyond just you as the employee.
“EAP benefits typically extend beyond the employee to include immediate family members and other individuals living in the employee’s household, making it a valuable resource for the entire family unit,” Griffin said. “This program is a surround-sound resource that supports you and your loved ones.”
Benefits of using an EAP
It’s confidential
“EAP sessions are strictly confidential,” Griffin said. “Information you share is not shared with your employer.”
This privacy helps you feel safe without worrying about judgment or workplace consequences.
It’s easy to access
You don’t have to worry about cost or waitlists. Most EAPs offer a set number of counseling sessions per year for each issue.
“For example, if you seek support for a personal relationship challenge and later need help with financial stress, you will have additional sessions available for the second issue,” Griffin said.
It’s flexible
EAP support can be used in different ways and is not limited to in-person counseling. Options often include:
- Virtual or phone sessions
- On-demand webinars and self-guided tools
- Workshops on topics like mindfulness, resilience or stress management
This flexibility makes it easier to fit support into your busy life.
Limitations to keep in mind
EAPs are helpful but they are not meant for long-term support.
“The number of counseling sessions is typically capped per issue per year, which may not be sufficient if you require long-term therapeutic intervention,” Griffin said. “These programs are designed as a starting point.”
If you need continued care, an EAP can connect you to the right providers.
How to use your EAP
Using an employee assistance program is usually simple and straightforward. Most employers provide information when you start a job, but you can also ask your HR department anytime.
Steps typically include:
- Find an EAP contact: This might be a phone number, an email address or an online portal.
- Connect with a consultant: In your first session or call, you’ll discuss what you’re experiencing and the support you’re seeking. The coordinator will explain available services.
- Schedule sessions or access resources: Counseling sessions can often be booked quickly, sometimes within a day or two. Short-term counseling typically lasts three to six weeks, though the exact duration varies.
“For urgent needs or if you are facing a crisis, the consultant will help connect you with a counselor right away for in-the-moment support,” Griffin said.
Tips to get the most from your EAP
To get the most benefit from an EAP:
- Be honest: Share your concerns openly with the counselor. You don’t have to hold back. Remember that what you say will remain confidential.
- Follow through: Attend sessions and try the coping strategies suggested.
- Use resources beyond counseling: Many EAPs offer webinars, articles or self-help programs.
- Consider family support: If your employer allows it, involve family members to strengthen your support system.
Signs you might need extra support
An EAP may help if you notice:
- Ongoing stress, anxiety or sadness
- Trouble sleeping or changes in appetite
- Feeling overwhelmed or unable to focus at work
- Conflicts with coworkers, friends or family
- Losing interest in things you used to enjoy
Even mild symptoms are worth talking about. A counselor can help you understand what you’re feeling and build coping skills.
[Also read: Do I Need Therapy? Reasons It’s Time to Seek Help.]
Takeaway
Employee assistance programs are more than a workplace benefit. They are also a valuable tool that supports your mental health and overall well-being. They offer free, confidential help for stress, relationships, financial concerns and more.
If you feel overwhelmed or unsure where to start, reach out to your EAP. For long-term mental health support, contact Banner Behavioral Health. We are here to help you build a plan that supports your well-being at work and home.
