We want you to be happy with our services and the care you receive from our providers. B – UFC/ALTCS sends out surveys to gather feedback about your healthcare experiences. We use this information to understand your needs and improve our services.
The Member Satisfaction Survey helps us learn about your experience with our services. It tells us what is working well and what needs improvement.
This survey looks at things like:
Your feedback helps us make better decisions and improve care for all members. Your voice matters, and your participation helps us to continue enhancing the member experience!
The CAHPS survey is designed to collect feedback from members about their experiences with healthcare services. This survey assesses what our members find important.
CAHPS also asks about experiences with other aspects of healthcare, including:
The CAHPS survey is another component of NCQA’s accreditation process. It tells us how we rank as a health plan, our operations, and our healthcare providers. The NCQA publishes annual Health Plan Ratings based on these surveys. Members can view these ratings on the NCQA website.
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