Member Portal Registration Instructions

Step 1: Gather Required Information

Before you begin, have the following information ready:

• First and last name
• Member ID number
• Date of birth
• Address (including city, state, and ZIP code)
• Phone number (optional)
• Email address

Important:
Make sure your name, member ID, date of birth and ZIP code match the information on your account.

Step 2: Access the Portal

• Go to: https://www.bannerhealth.com/medicaid/altcs
• Click the blue “Member Portal” button located in the top-right corner of the screen or under “Your Long Term Care Plan.”

Step 3: Create Your Account

• Click “Sign Up.”
• Enter the following details: 
  • First name
  • Last name
  • Email address
  • Member ID
  • ZIP code
  • Mobile phone number (optional)
  • Date of birth
• Click “Sign Up” to continue.

Step 4: Secure Your Account

If your information matches our records, you will be asked to set up a security method. Complete the following: 

• Email Verification – Click Set Up
  • A verification email will be sent to the email address you provided.
  • Click the link in the email or enter the verification code provided.
  • Click Verify
  • Once your email is verified create a password 
• Create a Password – Click Set Up
  • Create a password for your account.
  • Use this password each time you log in.

Step 5: Multi-Factor Authentication

You will need a second way to verify your account information. You can choose from the following options:

• Phone Verification 
  • Enter a valid 10-digit mobile phone number.
  • Choose to receive a verification code by SMS/text.
  • Click Receive a code via SMS.
  • Enter the code you received in your text message on verification screen.
  • Click Verify
  • Once verified, click continue.
    • If you choose this option, you can skip Okta Verify 
• Okta Verify App
  • Use the Okta Verify mobile app to authenticate your account.
  • If you don’t have the app, you’ll need to download and install it first.

Step 6: Accept Terms

• Review the User Acceptance Agreement.
• Click “Agree” to proceed.

Step 7: Access Your Account

• Once complete, you will be directed to the Member Portal.

Logging In After Registration

• Your username is the email address you used when you signed up.
• Use the same password you created during registration.
• Continue a second verification step, such as a text message (SMS) code or Okta Verify.