New Member Portal

Thank you for being a member of Banner Medicare Advantage.

We have a new Member Portal. The new portal will be simpler to use and will offer better service.

What you need to know

If you already use our member portal:
The old portal will stop working after 8/28/2026. You will need to create a new account in the new portal.

If you have not used our member portal before:
You can set up a new account starting 8/28/2026.

Banner Medicare Advantage Prime  HMO Members - please note:  Due to a delay with online payments, the link to make payments online will not be available until September 15, 2026. Due to the timing of our monthly billing and invoice cycle, you may have received an invoice with a September 15 due date. Please be aware that this due date has been extended to September 30. Learn more.

What you can do in the portal

• Find or change your primary care provider (PCP)
• See doctors you can visit
• View or print your member ID card
• Read your member handbook
• Update your personal information

How to create a new account

Click here for step-by-step instructions to help you sign up.

Need help?

Call our Customer Care Center.

Banner Medicare Advantage Prime HMO: 844-549-1857, TTY 711. Our hours of operation are 8 a.m. to 8 p.m., seven days a week.

Banner Medicare Advantage Dual HMO D-SNP: 877-874-3930, TTY 711. Our hours of operation are 8 a.m. to 8 p.m., seven days a week. 

Click here for answers to frequently asked questions.

Please sign up for the new portal. We are here to help if you need it.